Impactful Large Loss Program Coordinator (12-Month)

Crawford and Company; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Crawford and Company in Brisbane is seeking a proactive claims operations coordinator to support the Large Loss program. The role focuses on coordinating workflows, monitoring performance, and delivering high-quality customer outcomes within a fixed-term 12-month contract.

You will work closely with adjusters, leaders and clients, driving process improvements and providing accurate reporting to support decision-making.

Qualifications

• Experience in insurance, claims, loss adjusting or a similar operational environment.
• Strong communication and stakeholder management skills
• Excellent organisational skills and attention to detail
• Experience with reporting, data analysis or performance monitoring
• A solutions-focused mindset with a continuous improvement approach
• Quality assurance, audit or process improvement experience (desirable)
• Australian or New Zealand working rights
• A willingness to complete a police check

Responsibilities

• Coordinate workflows across the Large Loss portfolio
• Monitor KPIs, service standards and quality outcomes
• Prepare reporting and performance insights
• Conduct file reviews and identify improvement opportunities
• Support stakeholders with escalation and coordination activities
• Liaise with clients, service providers and internal teams
• Analyse trends and drive process improvements
• Assist with program initiatives and stakeholder meetings

Skills

Claims coordination

Stakeholder management

Data analysis

Reporting

Process improvement

Excel

Tools

Excel

Job description

Crawford and Company in Brisbane is seeking a proactive claims operations coordinator to support the Large Loss program. The role focuses on coordinating workflows, monitoring performance, and delivering high-quality customer outcomes within a fixed-term 12-month contract.

You will work closely with adjusters, leaders and clients, driving process improvements and providing accurate reporting to support decision-making.