Large Loss Program Specialist

Crawford and Company; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Crawford is seeking a proactive claims coordination professional to support its Large Loss program in Brisbane. You will collaborate with adjusters, leaders and clients to coordinate workflows, monitor performance and contribute to high-quality outcomes.

This 12-month fixed-term opportunity suits an organized problem-solver who enjoys stakeholder engagement and process improvement. You will analyse trends, drive enhancements and support escalation and coordination activities across the portfolio.

Qualifications

• Experience in insurance, claims, loss adjusting or similar operational environment.
• Strong communication and stakeholder management skills.
• Excellent organisational skills and attention to detail.
• Experience with reporting, data analysis or performance monitoring.
• Continuous improvement mindset with QA/process improvement experience (desirable).
• Australian or NZ working rights; willing to complete a police check.

Responsibilities

• Coordinate workflows across the Large Loss portfolio.
• Monitor KPIs, service standards and quality outcomes.
• Prepare reporting and performance insights.
• Conduct file reviews and identify improvement opportunities.
• Support stakeholders with escalation and coordination activities.
• Liaise with clients, service providers and internal teams.
• Analyse trends and drive process improvements.
• Assist with program initiatives and stakeholder meetings.

Skills

Insurance experience

Stakeholder management

Reporting

Data analysis

Job description

Crawford is seeking a proactive claims coordination professional to support its Large Loss program in Brisbane. You will collaborate with adjusters, leaders and clients to coordinate workflows, monitor performance and contribute to high-quality outcomes.

This 12-month fixed-term opportunity suits an organized problem-solver who enjoys stakeholder engagement and process improvement. You will analyse trends, drive enhancements and support escalation and coordination activities across the portfolio.