Large Loss Program Coordinator | 12-Month Contract | Hybrid Work

Crawford and Company; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Crawford and Company in Brisbane is seeking a proactive claims operations coordinator to support the Large Loss program. The role focuses on coordinating workflows, monitoring performance, and delivering high-quality customer outcomes within a fixed-term 12-month contract.

You will work closely with adjusters, leaders and clients, driving process improvements and providing accurate reporting to support decision-making.

Qualifications

• Experience in insurance, claims, loss adjusting or a similar operational environment.
• Strong communication and stakeholder management skills
• Excellent organisational skills and attention to detail
• Experience with reporting, data analysis or performance monitoring
• A solutions-focused mindset with a continuous improvement approach
• Quality assurance, audit or process improvement experience (desirable)
• Australian or New Zealand working rights
• A willingness to complete a police check

Responsibilities

• Coordinate workflows across the Large Loss portfolio
• Monitor KPIs, service standards and quality outcomes
• Prepare reporting and performance insights
• Conduct file reviews and identify improvement opportunities
• Support stakeholders with escalation and coordination activities
• Liaise with clients, service providers and internal teams
• Analyse trends and drive process improvements
• Assist with program initiatives and stakeholder meetings

Skills

Claims coordination

Stakeholder management

Data analysis

Reporting

Process improvement

Excel

Tools

Excel

Job description

Use your insurance, claims or operational coordination experience to support Crawford's Large Loss program. Working closely with adjusters, leaders and clients, you'll help coordinate workflows, monitor performance and contribute to high-quality customer outcomes.

This 12-month fixed-term opportunity suits a proactive, organised professional who enjoys problem-solving, stakeholder engagement and improving processes.

Why Join Crawford?

• Meaningful work - Support the delivery of major and complex property claims
• Career development - Build your claims, operations and stakeholder management expertise
• Varied role - Combine coordination, reporting, quality assurance and improvement initiatives
• Collaborative culture - Work alongside experienced claims and loss adjusting professionals
• 12-month opportunity - Make an immediate impact within a specialist program

What You Will Do

• Coordinate workflows across the Large Loss portfolio
• Monitor KPIs, service standards and quality outcomes
• Prepare reporting and performance insights
• Conduct file reviews and identify improvement opportunities
• Support stakeholders with escalation and coordination activities
• Liaise with clients, service providers and internal teams
• Analyse trends and drive process improvements
• Assist with program initiatives and stakeholder meetings

What You Will Bring

You are organised, proactive and confident engaging with stakeholders at all levels. You enjoy solving problems, managing competing priorities and driving outcomes.

You will bring:

• Experience in insurance, claims, loss adjusting or a similar operational environment
• Strong communication and stakeholder management skills
• Excellent organisational skills and attention to detail
• Experience with reporting, data analysis or performance monitoring
• A solutions-focused mindset with a continuous improvement approach
• Quality assurance, audit or process improvement experience (desirable)
• Australian or New Zealand working rights
• A willingness to complete a police check

About Crawford

Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.