Lab Services: Client Success & Sales

The Envirolab Group; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Intertek Envirolab seeks a client service and sales–focused individual to be the main contact for clients, prepare quotes, manage sample dispatch, and coordinate deliveries. You will maintain customer support and provide sales oversight while working independently in a scientific laboratory operations context.

The role requires problem-solving abilities, prioritisation of competing tasks, and strong communication. A driver’s license and CRM/Microsoft Office experience are essential.

Qualifications

• 1+ years of experience in client service and sales roles.
• Science qualification or laboratory operations background preferred.
• Valid driver's license and own transport.
• Strong organisation and communication skills.
• Experience with CRM and Microsoft Office.

Responsibilities

• Act as the main contact for clients; prepare and follow up on quotes, and resolve sales enquiries.
• Manage client calls and emails, advising on testing services and sample requirements.
• Assemble, label, and preserve sample bottles per order requirements.
• Arrange sample pickups and deliveries using own transport.
• Receive, package, and dispatch samples to multiple laboratories.
• Maintain stock levels and accurate CRM records.
• Provide general office administration support.

Skills

Client service

Sales experience

Organisational skills

Communication skills

CRM systems

Microsoft Office

Education

Science qualification or lab operations background

Tools

CRM systems

Microsoft Office

Job description

Intertek Envirolab seeks a client service and sales–focused individual to be the main contact for clients, prepare quotes, manage sample dispatch, and coordinate deliveries. You will maintain customer support and provide sales oversight while working independently in a scientific laboratory operations context.

The role requires problem-solving abilities, prioritisation of competing tasks, and strong communication. A driver’s license and CRM/Microsoft Office experience are essential.