Client Service / Sales Assistant

Intertek Envirolab; Darwin; On-site; AUD 55,000 - 85,000; Full time

Job summary

Intertek Envirolab is seeking a client service and sales–focused team member to be the main contact for clients, prepare quotes, manage sample dispatch and coordinate deliveries. The role requires independent work, interest in scientific laboratory operations, and the ability to juggle priorities while delivering great service.

You will handle client communication, guide on testing services, preserve samples, and maintain CRM records.

Qualifications

• 1+ years of experience in client service and sales roles.
• Experience using CRM and Microsoft Office.
• Science qualification or laboratory operations background preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and attention to detail.

Responsibilities

• Be the main contact for clients; prepare and follow up on quotes.
• Manage client calls and emails; advise on testing services and requirements.
• Assemble, label and prepare sample bottle packs with preservation chemicals.
• Arrange sample pickup and delivery; own vehicle required.
• Receive, package and send samples to Sydney, Melbourne and Perth labs.
• Monitor stock levels and maintain CRM records.
• Support general office administration tasks as required.

Skills

Client service

Sales

Organisation

Attention to detail

Communication

CRM usage

Education

Science qualification

Tools

CRM software

Microsoft Office

Job description

About The Company
Intertek Envirolab, comprising Envirolab Services and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring, and product formulation and agrichemicals.

Introduction:
About The Company
Intertek Envirolab, comprising Envirolab Services and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring, and product formulation and agrichemicals.
We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.

Description:
About The Role
A client service and sales-focused role where you will be the main point of contact for clients, preparing quotes, managing sample dispatch, coordinating deliveries, maintaining customer support and providing sales oversight. This position requires an individual who can work independently, has an interest in scientific laboratory operations, can solve problems quickly, and manage competing priorities effectively.

• Act as the main contact for clients - prepare and follow up on quotes, resolve sales enquiries
• Manage client calls and emails, providing advice on Envirolab’s testing services, sample preservation, and equipment requirements.
• Assembling, labelling and preparing sample bottle packs with the appropriate preservation chemicals depending on the order requirements.
• Picking up samples from customers and dropping off orders (own vehicle required).
• Receiving, packaging, and sending samples to our Sydney, Melbourne, and Perth laboratories.
• Monitoring and managing stock levels to ensure operational efficiency.
• Maintaining accurate records and client interactions in the CRM system.
• Supporting general office administration tasks as required.

Skills and Experiences:
About You
The right candidate will possess:

• A valid driver’s licence and own reliable transport
• 1+ years of experience in client service and sales roles
• A science qualification or laboratory operations background is preferred
• Exceptional organisational skills and the ability to maintain multiple priorities
• Attention to detail and strong communication skills
• Experience using CRM and Microsoft Office systems

At Intertek Envirolab, you’ll be part of a supportive team environment led by industry experts. We are client-focused and pride ourselves on our excellent reputation. You will have the opportunity to contribute to business success while advancing your career in a dynamic setting.