Client Service / Sales Assistant

The Envirolab Group; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Intertek Envirolab seeks a client service and sales–focused individual to be the main contact for clients, prepare quotes, manage sample dispatch, and coordinate deliveries. You will maintain customer support and provide sales oversight while working independently in a scientific laboratory operations context.

The role requires problem-solving abilities, prioritisation of competing tasks, and strong communication. A driver’s license and CRM/Microsoft Office experience are essential.

Qualifications

• 1+ years of experience in client service and sales roles.
• Science qualification or laboratory operations background preferred.
• Valid driver's license and own transport.
• Strong organisation and communication skills.
• Experience with CRM and Microsoft Office.

Responsibilities

• Act as the main contact for clients; prepare and follow up on quotes, and resolve sales enquiries.
• Manage client calls and emails, advising on testing services and sample requirements.
• Assemble, label, and preserve sample bottles per order requirements.
• Arrange sample pickups and deliveries using own transport.
• Receive, package, and dispatch samples to multiple laboratories.
• Maintain stock levels and accurate CRM records.
• Provide general office administration support.

Skills

Client service

Sales experience

Organisational skills

Communication skills

CRM systems

Microsoft Office

Education

Science qualification or lab operations background

Tools

CRM systems

Microsoft Office

Job description

Let's Bring, Great Science. Great Service.

Intertek Envirolab, comprising Envirolab Services and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos,workplace exposure & air monitoring, and product formulation and agrichemicals.

We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry,and the general public by providing great service and quality.

Job Description

About the Role

A client service and sales-focused role where you will be the main point of contact for clients, preparing quotes, managing sample dispatch, coordinating deliveries, maintaining customer support and providing sales oversight. This position requires an individual who can work independently, has an interest in scientific laboratory operations, can solve problems quickly, and manage competing priorities effectively.

Responsibilities

• Act as the main contact for clients – prepare and follow up on quotes, resolve sales enquiries
• Manage client calls and emails, providing advice on Envirolab’s testing services, sample preservation, and equipment requirements.
• Assembling, labelling and preparing sample bottle packs with the appropriate preservation chemicals depending on the order requirements.
• Picking up samples from customers and dropping off orders (own vehicle required).
• Receiving, packaging, and sending samples to our Sydney, Melbourne, and Perth laboratories.
• Monitoring and managing stock levels to ensure operational efficiency.
• Maintaining accurate records and client interactions in the CRM system.
• Supporting general office administration tasks as required.

Desired Skills and Experience

About You

The right candidate will possess:

• A valid driver’s licence and own reliable transport
• 1+ years of experience in client service and sales roles
• A science qualification or laboratory operations background is preferred
• Exceptional organisational skills and the ability to maintain multiple priorities
• Attention to detail and strong communication skills
• Experience using CRM and Microsoft Office systems

At Intertek Envirolab, you’ll be part of a supportive team environment led by industry experts. We are client-focused and pride ourselves on our excellent reputation. You will have the opportunity to contribute to business success while advancing your career in a dynamic setting.