Koto Buffet Host-ess

Red Hawk Casino; Casino; On-site; AUD 20,000 - 29,000; Full time

Job summary

Red Hawk Casino is seeking a guest services associate to welcome guests, manage seating, and assist with reservations across dining venues. You will support both buffet and à la carte service, ensure smooth navigation of the seating system, and uphold professional standards.

Responsibilities include answering phones, processing reservations, and handling payments where required, while maintaining a polished appearance and accurate guest records for future visits.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Greet guests and escort to dining tables.
• Advise guests of waiting times during reservations.
• Assist with seating and reservations system.
• Buffet: take guest beverage orders and inform guests of offerings.
• A la carte: seat guest and present menus.
• Answer phones and take reservations.
• Verify reservations and comp and credits, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Maintain podium by stocking supplies and cleaning as needed.
• Record preferential information for future service, if applicable.
• Maintain menu knowledge.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests' needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest's name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.