Knowledge Officer: Change, SAP HR & System Support

Australian Taxation Office; Albury City; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Australian Taxation Office seeks innovative Knowledge Officers to join the Corporate Systems and Business Optimisation team. In Change and Release Management and SAP HR Systems, you will support critical systems, provide specialist advice on payroll, superannuation and leave, and help deliver compliant, customer-focused outcomes.

You will collaborate with business users and IT teams, manage competing priorities, and ensure testing, incident and change processes are integrated to achieve

Qualifications

• Experience supporting SAP HR administration and payroll processes.
• Knowledge of change and release management principles.
• Ability to provide specialist support across payroll, superannuation and leave processes.
• Strong stakeholder collaboration and communication skills.

Responsibilities

• Provide technical advice and support to business users and IT teams.
• Contribute to incident and change management processes.
• Coordinate system testing activities and release outcomes.
• Deliver accurate, compliant, and customer-focused outcomes across SAP HR systems.

Skills

Stakeholder collaboration

Incident management

Change management

System testing coordination

Technical advisory

Tools

SAP

ServiceNow

Job description

The Australian Taxation Office seeks innovative Knowledge Officers to join the Corporate Systems and Business Optimisation team. In Change and Release Management and SAP HR Systems, you will support critical systems, provide specialist advice on payroll, superannuation and leave, and help deliver compliant, customer-focused outcomes.

You will collaborate with business users and IT teams, manage competing priorities, and ensure testing, incident and change processes are integrated to achieve