Knowledge Officer

Australian Taxation Office; Albury City; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Australian Taxation Office seeks innovative Knowledge Officers to join the Corporate Systems and Business Optimisation team. In Change and Release Management and SAP HR Systems, you will support critical systems, provide specialist advice on payroll, superannuation and leave, and help deliver compliant, customer-focused outcomes.

You will collaborate with business users and IT teams, manage competing priorities, and ensure testing, incident and change processes are integrated to achieve

Qualifications

• Experience supporting SAP HR administration and payroll processes.
• Knowledge of change and release management principles.
• Ability to provide specialist support across payroll, superannuation and leave processes.
• Strong stakeholder collaboration and communication skills.

Responsibilities

• Provide technical advice and support to business users and IT teams.
• Contribute to incident and change management processes.
• Coordinate system testing activities and release outcomes.
• Deliver accurate, compliant, and customer-focused outcomes across SAP HR systems.

Skills

Stakeholder collaboration

Incident management

Change management

System testing coordination

Technical advisory

Tools

SAP

ServiceNow

Job description

We are seeking innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team.

As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes.

Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing.

As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes.

Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes.

Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team.

These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.