Knowledge Officer

Australian Taxation Office; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Taxation Office is seeking Knowledge Officers to support Change and Release Management and SAP HR systems. You will coordinate testing, advise on payroll and leave processes, and collaborate with business users and IT teams to ensure compliant, timely delivery.

Strong communication and leadership are valued for effective stakeholder engagement across multiple locations. The roles may focus on corporate systems, including SAP and ServiceNow, with responsibilities spanning system

Qualifications

• Experience in change and release management for corporate systems, coordinating testing activities and reporting.
• Experience with payroll, superannuation and leave administration and compliance requirements.
• Builds and maintains effective stakeholder relationships across business and IT teams.
• Excellent written and verbal communication skills, able to tailor messaging to diverse audiences.

Responsibilities

• Coordinate testing activities for system releases and track progress.
• Provide specialist SAP HR administration across payroll, superannuation and leave processes.
• Collaborate with stakeholders to deliver accurate, compliant outcomes and process improvements.
• Offer technical advice and support to business users and IT teams on changes and releases.
• Lead or support testing efforts using SAP Solution Manager or similar tools.

Skills

Change management

Release management

Stakeholder management

Test management

Communication

Leadership

Tools

SAP Solution Manager

ServiceNow

Job description

We are seeking a innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team.

As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes.

Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing.

As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes.

Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes.

Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team.

These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt.

We embrace the strength of diversity - through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

The key duties of the position include:

• has experience in change and release management for corporate systems, including coordinating testing activities, gathering and analysing business requirements, and supporting successful implementation of system releases
• demonstrates experience in payroll, superannuation and leave administration, applying relevant policies, procedures and legislative requirements to ensure accurate and timely processing
• builds and maintains effective stakeholder relationships, collaborating with business representatives and subject matter experts to achieve quality outcomes
• has exceptional written and verbal communication skills, with the ability to tailor information, advice and messaging to a diverse range of audiences
• displays leadership capability through collaboration, initiative, sound judgement, and the ability to manage competing priorities to deliver results
• brings experience using test management tools such as SAP Solution Manager or similar platforms to plan, coordinate, monitor and report on testing activities and the completion of testing obligations associated with system releases.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.