Knowledge Content Lead — ICT & Customer Communications

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 80,000 - 100,000; Full time

Job summary

A dynamic consulting firm in Adelaide is looking for a Knowledge Management Officer to manage ICT support documentation and enhance customer communications. The role requires a strong background in communications and technical writing, with the ability to simplify complex information. This position offers a contract with the chance to significantly improve customer outcomes through effective knowledge sharing.

Qualifications

• Strong background in communications, marketing, or technical writing.
• Experience translating complex ideas into simple, customer-friendly content.
• Exposure to ICT, knowledge management, or IT service delivery environments.
• Collaborative mindset, thriving in team-focused settings.

Responsibilities

• Creating, updating, and managing ICT support documentation & knowledge bases.
• Drafting plain-English customer communications.
• Partnering with stakeholders to capture and share knowledge.
• Reviewing feedback to improve content and communication strategies.
• Supporting knowledge-sharing initiatives across teams.

Skills

Strong background in communications

Experience in technical writing

Ability to translate complex ideas

Collaborative mindset

Job description

A dynamic consulting firm in Adelaide is looking for a Knowledge Management Officer to manage ICT support documentation and enhance customer communications. The role requires a strong background in communications and technical writing, with the ability to simplify complex information. This position offers a contract with the chance to significantly improve customer outcomes through effective knowledge sharing.