Knowledge Architect – Technical Documentation

Datacom; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Ongoing learning, certifications, and

Access to industry-leading learning

Recognition programmes

Employee discounts and financial wellb

Job summary

Datacom in Australia is seeking a Knowledge Specialist on a 6-month fixed-term contract to lead the knowledge base for a functional area, crafting and refining technical documentation for internal teams and customers.

You will collaborate with Development Specialists, ensure content is accurate, accessible, and aligned with contractual and security requirements, and drive information architecture improvements while maintaining agile delivery.

Qualifications

• 3+ years' experience in technical writing or knowledge management.
• Bachelor's degree in Computer Science, Technology or related.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques.
• Strong analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Ability to communicate technical concepts to varied audiences.
• Advanced writing skills with user-friendly knowledge resources.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations.

Responsibilities

• Maintaining the internal knowledge base for a functional area to support operational effectiveness.
• Writing, editing and refining technical documentation including manuals and quick reference materials.
• Reviewing and editing contributions from Development Specialists for consistency.
• Analysing program outlines to develop high-quality manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to reach the right audiences.
• Developing information architecture and taxonomy to support communication.
• Coordinating search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate tasks using knowledge management frameworks.
• Supporting a positive health and safety culture per Datacom policies.
• Adapting to changing requirements in an agile environment.

Skills

Technical writing

Knowledge management

Stakeholder mgmt

Analytical thinking

Written communication

Verbal communication

Content standards

Documentation tooling

Education

Bachelor's in CS/Tech

Tools

ITIL

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

CloudFormation

Azure/AWS tooling

Job description

Datacom in Australia is seeking a Knowledge Specialist on a 6-month fixed-term contract to lead the knowledge base for a functional area, crafting and refining technical documentation for internal teams and customers.

You will collaborate with Development Specialists, ensure content is accurate, accessible, and aligned with contractual and security requirements, and drive information architecture improvements while maintaining agile delivery.