Technical Knowledge Architect

Datacom; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Paid parental leave

DataCare 24/7 Employee Assistance

Ongoing learning and certifications

Career development opportunities

Employee discounts

Meaningful work with impact

Job summary

Datacom is seeking a Knowledge Specialist to manage and improve our knowledge base and documentation across a defined functional area. You will work with Development Specialists and stakeholders to produce accurate, accessible manuals and resources, aligned to contractual and operational needs.

You’ll contribute to information architecture, templates, and taxonomies while ensuring efficient searchability and compliance. Flexible WFH options exist alongside office collaboration in Australia.

Qualifications

• 3+ years’ experience in technical writing or knowledge management.
• Bachelor’s degree in Computer Science, Technology or related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication with the ability to convey technical concepts to varied audiences.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analysing program outlines and technical information to develop high-quality support manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Technical writing

Knowledge management

Stakeholder management

Documentation tools

Education

Bachelor’s degree in Computer Science / Technology / related discipline

Tools

Git

Docker

Jenkins

Job description

Datacom is seeking a Knowledge Specialist to manage and improve our knowledge base and documentation across a defined functional area. You will work with Development Specialists and stakeholders to produce accurate, accessible manuals and resources, aligned to contractual and operational needs.

You’ll contribute to information architecture, templates, and taxonomies while ensuring efficient searchability and compliance. Flexible WFH options exist alongside office collaboration in Australia.