Kitchen Sales Representative

IKEA Gruppe; Sydney; On-site; Confidential; Part time

Benefits offered by this job

5 weeks paid annual leave

Employee Assistance Program (EAP)

15% Co-worker discount

Co-worker uniform provided

Free Co-worker parking

Rosters published 4 weeks in advance

Novated Leasing for EVs

Job summary

IKEA Gruppe in Sydney, Australia is seeking a Kitchen Sales Representative to blend sales, design and customer consultation for planning dream kitchens. You will guide customers through the planning journey, using IKEA's planning tools to create inspiring and tailored kitchen solutions while delivering an outstanding experience from first contact to purchase.

Role requires experience in sales or customer service, strong communication, and passion for home design.

Qualifications

• Experience in sales or customer service within retail.
• Ability to design or plan kitchens using planning tools.
• Confident communicator who builds relationships and solves problems.

Responsibilities

• Engaging proactively with customers to understand their needs and recommend kitchen solutions.
• Planning and designing kitchens using IKEA's digital planning tools.
• Building strong customer relationships through consultations and follow-up calls.
• Actively promoting IKEA's kitchen products and services to achieve sales goals.
• Delivering a seamless, first-time-right customer experience from planning through to purchase.
• Staying up to date with product knowledge and kitchen trends to inspire customers.

Skills

Sales experience

Customer service

Kitchen design

Interpersonal skills

Tools

Kitchen planning tools

Digital planning tools

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. As a Kitchen Sales Representative, you'll help customers bring their dream kitchens to life. Combining sales, design and customer consultation, you'll guide customers through their kitchen planning journey, providing expert advice and tailored solutions that meet their needs, lifestyle and budget. Using IKEA's kitchen planning tools, you'll create inspiring kitchen solutions while delivering an exceptional customer experience from first conversation through to purchase.

Working at IKEA has its benefits and rewards:

• $31.00 per hour base rate (Monday to Friday, 7:00am to 6:00pm)
• $46.50 per hour Sunday rate (9:00am to 11:00pm), plus above-award pay and applicable penalty rates, including weekends and public holidays
• 5 weeks of paid annual leave, paid parental leave, family and community leave, and more
• 24/7 access to our Employee Assistance Program (EAP) for health and wellbeing support
• 15% Co-worker discount
• Co-worker uniform provided
• Free Co-worker parking
• Rosters published 4 weeks in advance
• Bonus programme (where eligible)
• Affordable, nutritious meals and complimentary drinks in the co-worker restaurant
• Benefits Membership, providing savings and discounts on everyday expenses, entertainment, retail, and wellbeing services through hundreds of participating providers
• Co-worker Loyalty Program, offering additional employer contributions to your superannuation (where eligible)
• Novated Leasing for Electric Vehicles (EVs) through our partnership with Flare, supporting a more sustainable way to drive

Additional Information

• Permanent, Part-time (60 hours/fortnight)
• Internal job title is Sales Co-worker II
• Rotating roster between 8:30am and 9:30pm on weekdays and weekends
• Availability to work 3 out of every 4 weekends, including both Saturday and Sunday

Recruitment Process

• Shortlisted candidates will be invited to complete a pre-recorded video interview
• Selected candidates will then attend an in-person interview with the hiring team

* October to January is one of IKEA's busiest trading periods. To support our customers during this time, we prefer co-workers not to plan holidays during these months and to maintain availability throughout the peak period.

About this work area

As Kitchen Sales Representative your responsibilities will include, but are not limited to:

• Engaging proactively with customers to understand their needs and recommend kitchen solutions.
• Planning and designing kitchens using IKEA's digital planning tools.
• Building strong customer relationships through consultations, follow-up calls and ongoing support.
• Actively promoting IKEA's kitchen products and services to achieve sales goals.
• Delivering a seamless, first-time-right customer experience from planning through to purchase.
• Staying up to date with product knowledge, kitchen trends and solutions to inspire customers.
• Contributing to a welcoming, collaborative and commercially focused team environment.

As Kitchen Sales Representative you are or have:

• Experienced in sales, customer service, kitchen design, interior design, furniture retail or a similar customer-focused environment.
• A confident communicator who enjoys building relationships and finding solutions for customers.
• Passionate about achieving sales results while delivering excellent service.
• Organised, detail-oriented and comfortable managing multiple customer projects.
• Confident using digital tools and eager to learn new systems.
• Interested in home furnishing, design trends and creating functional spaces.
• Proficient computer skills and a willingness to learn the technical aspects of the IKEA range and digital planning tools.
• Motivated to work in a fast-paced retail environment where no two days are the same.

We need people like you

At IKEA, work is so much more than a job. Come join us!