Sales Co-worker (Part-time)

IKEA Gruppe; Canberra; On-site; Confidential; Part time

Benefits offered by this job

Paid annual leave 5 wks

Paid parental leave

Family & community leave

Employee assistance program

Co-worker discount 15%

Meals provided

Uniform provided

Free parking

Bonus programme

Benefits membership

Loyalty super contributions

Job summary

IKEA Canberra is seeking a Sales Co-worker to help create an inspiring and seamless shopping experience for customers. You will blend friendly customer service with hands-on store tasks to drive sales and satisfaction.

You will approach customers, recommend suitable home furnishing solutions and actively promote the IKEA range while maintaining an inviting and well-organised shopping environment. The role operates on a permanent part-time roster, with a 9:00am–8:30pm window and weekend shifts.

Qualifications

• Warm, approachable communication style and confidence in interacting with customers.
• Ability to work independently and take initiative in a fast-paced retail environment.
• Strong organisational skills and attention to detail in merchandising and stock.

Responsibilities

• Approach customers, understand their needs and recommend suitable home solutions.
• Actively sell IKEA range and promote services to enhance the customer experience.
• Keep area clean, stocked, organised and correctly priced.
• Maintain and refresh displays through basic visual merchandising and stock condensing.
• Replenish stock and prepare sales spaces with safe manual handling.
• Assemble products to ensure strong presentation and functionality.
• Use IKEA systems to provide accurate product information and support order placement.
• Collaborate with team and other departments to deliver great results.

Skills

Customer service

Communication

Teamwork

Organisational skills

Manual handling

Tools

IKEA systems

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent Part-time (40hrs/fortnight)
• You will work on a rotating roster between 9:00am - 8:30pm, and 3 out of 4 weekends (both Saturday and Sunday).

Recruitment process:

• Following shortlisting, candidates will complete a pre-recorded video interview
• Selected candidates will then attend an in-person interview with the hiring team

About this work area

As a Sales Co-worker, you’ll help create an inspiring and seamless shopping experience for our customers. You’ll combine customer interaction with hands‑on store tasks.

Your responsibilities will include:

• Approaching customers, understanding their needs, and recommending suitable home furnishing solutions.
• Actively selling the IKEA range and promoting services to enhance the customer experience.
• Keeping your area clean, well-stocked, organised and correctly priced.
• Maintaining and refreshing displays through basic visual merchandising and stock condensing.
• Replenishing stock and preparing sales spaces using safe manual handling techniques.
• Assembling products to ensure strong presentation and functionality.
• Using IKEA systems to provide accurate product information and support order placement.
• Working collaboratively with your team and other departments to deliver great results.

You’re friendly, proactive, and enjoy working with people. You take pride in delivering great results, bring a positive attitude to everything you do, and are comfortable balancing customer service with hands‑on responsibilities. You'll thrive in this role if you have:

• A warm, approachable and confident communication style.
• A strong work ethic with the ability to take initiative and work independently.
• A collaborative mindset and enjoy working as part of a team.
• Good organisation skills and attention to detail.
• Comfort with physical work, including manual handling and maintaining displays.
• A genuine interest in home furnishings and creating exceptional customer experiences.

Preferred experience:

• Previous experience in retail, customer service, or showroom sales.
• Experience working in a fast-paced, customer-focused environment.
• Confidence in supporting sales objectives and contributing to the achievement of targets and KPIs.

We need people like you

At IKEA, work is so much more than a job. Come join us!