Key Major Accounts Executive (Internal Sales)

Rexel France; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rexel Adelaide is seeking an experienced, customer-focused Key Major Accounts team member to join our internal sales group. You will be the main contact for major accounts, supporting Territory Sales Managers and delivering professional service across data, communications and electrical sectors.

This full-time role operates Monday to Friday with occasional Saturday mornings, overtime paid. You will build strong customer relationships, prepare quotes, process orders and drive account growth in a

Qualifications

• Experienced sales professional with a focus on responsive, accurate account service.

Responsibilities

• Act as the key branch contact for designated major accounts and support Territory Sales Managers.
• Build and maintain relationships with commercial customers across electrical and data/communications sectors.
• Prepare accurate and competitive quotes in a timely manner.
• Process customer orders and manage through to completion.
• Respond to customer enquiries via phone, email and other channels.
• Provide product information, availability, pricing and order updates.
• Follow up quotes and identify opportunities to convert enquiries into sales.
• Manage customer expectations and resolve issues promptly.
• Maintain customer and sales data in systems (PRONTO).
• Provide exceptional customer service and high level of account support.
• Contribute to a positive, collaborative branch culture.

Skills

Sales experience

Communication skills

Organisational skills

Tools

PRONTO CRM

Job description

Company Description

Rexel Electrical Supplies, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Job Description

Join a high-performing team and play a key role in supporting Rexel’s major commercial customers.

Rexel Adelaide is looking for an experienced and customer-focused Key Major Accounts team member to join our internal sales team.

This role is ideal for someone who enjoys building strong customer relationships, managing key accounts and working closely with an external sales team. You will be the key point of contact within the branch for our Territory Sales Managers (TSMs), ensuring our major customers receive a consistent, professional and high-quality service.

Working across our commercial customer base, you will support clients in the data and communications and electrical sectors, helping them with product solutions, quotations, orders and ongoing account requirements.

This is a full-time, Monday to Friday opportunity, with occasional Saturday morning work. Saturday shifts will generally be four hours and will be paid as overtime.

Responsibilities

• Acting as the key branch contact for designated major accounts and supporting the TSMs who manage those relationships
• Building and maintaining strong relationships with commercial customers across the electrical and data and communications sectors
• Preparing accurate and competitive quotes in a timely manner
• Processing customer orders and ensuring they are managed through to completion
• Responding to customer enquiries via phone, email and other communication channels
• Providing product information, availability, pricing and order updates
• Following up quotes and identifying opportunities to convert enquiries into sales
• Managing customer expectations and resolving issues professionally and promptly
• Maintaining accurate customer and sales information in relevant systems (PRONTO)
• Providing exceptional customer service and a high level of account support
• Contributing to a positive, collaborative and safety-focused branch culture

Qualifications

We are looking for an experienced sales professional who is confident managing customer relationships and understands the importance of responsive, accurate and reliable account service.

About you

• Demonstrated experience in sales, internal sales, account management or a customer-focused commercial role
• Confident communicating with customers by phone, email and in person
• Commercially minded, with a strong focus on achieving sales outcomes
• Organised and able to manage multiple customer requests, quotes and orders
• Responsive, proactive and committed to following through on customer requirements
• Customer-focused, with a genuine desire to deliver an exceptional experience
• A team player who enjoys working collaboratively in a busy environment
• Motivated to learn and develop your product and industry knowledge