Key Major Accounts

Rexel Southern; Adelaide; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

SkillUp platform

Global opportunities

Parental leave

Women in Rexel program

Global mobility

KUDO$ rewards

Birthday leave

Wellbeing program

Job summary

Rexel Adelaide is seeking an experienced, customer-focused Key Major Accounts team member to join our internal sales team. You will be the main contact within the branch for Territory Sales Managers, fostering strong relationships with major customers in electrical, data and communications.

You will support clients with product solutions, quotations, orders and ongoing account requirements, working Monday to Friday with occasional Saturday overtime to ensure high-quality service.

Qualifications

• Experience in sales, internal sales, or account management with a customer-focused approach.
• Ability to communicate with customers by phone, email and in person.
• Organised and able to manage multiple requests, quotes and orders.
• Strong focus on delivering excellent customer service and sales outcomes.

Responsibilities

• Act as the key branch contact for designated major accounts and support the Territory Sales Managers.
• Build and maintain relationships with commercial customers in electrical, data and communications sectors.
• Prepare accurate and competitive quotes in a timely manner.
• Process customer orders and manage them through to completion.
• Respond to customer enquiries via phone, email and other channels.
• Provide product information, availability, pricing and order updates.

Skills

Sales experience

Account management

Customer communication

Relationship building

Tools

CRM (PRONTO)

Job description

Company Description

Rexel Electrical Supplies, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers' homes, businesses, and industries.

Job Description

Join a high-performing team and play a key role in supporting Rexel's major commercial customers.

Rexel Adelaide is looking for an experienced and customer-focused Key Major Accounts team member to join our internal sales team.

This role is ideal for someone who enjoys building strong customer relationships, managing key accounts and working closely with an external sales team. You will be the key point of contact within the branch for our Territory Sales Managers (TSMs), ensuring our major customers receive a consistent, professional and high-quality service.

Working across our commercial customer base, you will support clients in the data and communications and electrical sectors, helping them with product solutions, quotations, orders and ongoing account requirements.

This is a full-time, Monday to Friday opportunity, with occasional Saturday morning work. Saturday shifts will generally be four hours and will be paid as overtime.

A typical day will involve

Working closely with our TSMs, customers and branch team, your responsibilities will include:

• Acting as the key branch contact for designated major accounts and supporting the TSMs who manage those relationships
• Building and maintaining strong relationships with commercial customers across the electrical and data and communications sectors
• Preparing accurate and competitive quotes in a timely manner
• Processing customer orders and ensuring they are managed through to completion
• Responding to customer enquiries via phone, email and other communication channels
• Providing product information, availability, pricing and order updates
• Following up quotes and identifying opportunities to convert enquiries into sales
• Managing customer expectations and resolving issues professionally and promptly
• Maintaining accurate customer and sales information in relevant systems (PRONTO)
• Providing exceptional customer service and a high level of account support
• Contributing to a positive, collaborative and safety-focused branch culture

Qualifications

We are looking for an experienced sales professional who is confident managing customer relationships and understands the importance of responsive, accurate and reliable account service.

About you:

• Demonstrated experience in sales, internal sales, account management or a customer-focused commercial role
• Confident communicating with customers by phone, email and in person
• Commercially minded, with a strong focus on achieving sales outcomes
• Organised and able to manage multiple customer requests, quotes and orders
• Responsive, proactive and committed to following through on customer requirements
• Customer-focused, with a genuine desire to deliver an exceptional experience
• A team player who enjoys working collaboratively in a busy environment
• Motivated to learn and develop your product and industry knowledge

Previous experience in electrical wholesale, data and communications, industrial products, building supplies or a related industry would be highly regarded.

However, we are also open to applicants from outside the industry who have a strong sales background, proven account management experience and the ability to quickly learn technical products and customer requirements.

Additional Information

Why join Rexel?

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.

• Genuine career opportunities
• Access to SkillUp learning platform
• Global business
• Committed to a making a sustainable future possible
• We are passionate about being a genuinely diverse and inclusive business.
• Paid parental leave
• We are proud of our"Women in Rexel"program.
• Chance of global mobilityif desired, with more than 1,900 branches across 21 countries.
• We have a'top of the range' rewards and discountsplatform called KUDO$
• Wellbeing support program andbirthday leave!

We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds.

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