KEY ACCOUNT MANAGER | FIRE ELECTRONICS

Thentic; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Thentic is seeking an experienced Key Account Manager to maintain and develop its NSW customer portfolio, focusing on account development, retention and revenue growth. You will manage an existing portfolio and identify opportunities to expand the range and volume of products and solutions across your accounts.

You will work closely with internal technical and operations teams to provide the right solutions and will build strong relationships with senior stakeholders to drive long-term value

Qualifications

• Experienced sales or account management professional focusing on long-term customer relationships.
• Preference for experience in fire-related industries or technical knowledge.
• Experience with NSW market and key account development.

Responsibilities

• Manage and develop an existing portfolio of key NSW accounts.
• Grow share of wallet within existing customers and identify opportunities to upsell.
• Build relationships with key decision-makers and stakeholders.
• Understand customer projects and upcoming requirements to tailor solutions.
• Prepare proposals, quotations and commercial solutions.
• Maintain CRM activity, pipeline and forecasting for NSW accounts.

Skills

Account management

Sales

Relationship management

Forecasting

CRM

Commercial awareness

Technical knowledge

Tools

CRM software

Job description

This is an established Australian business operating within the fire protection and electronic fire products mark, supplying a broad range of fire panels and fire detection electronics to fire contractors who install them in their projects.

The business has strong presence across NSW with a substantial existing customer base spanning fire contractors, service providers, commercial operators, specifiers and other organisations operating within the fire and building services sector.

Due to continued growth, the business is looking to appoint an experienced Key Account Manager to maintain and develop its NSW customer portfolio and harness the sales across existing accounts.

This is an opportunity to step into an established territory with a significant number of customers already buying from the business. Your focus will be on strengthening these relationships, identifying additional opportunities and increasing the range and volume of products and solutions being supplied across your accounts.

Responsibilities

As a Key Account Manager you will manager relationships with existing customers with a focus on account development, retention and revenue growth.

You will:

• Manage and develop an existing portfolio of key accounts in NSW
• Grow the share of wallet within existing customers
• Identify opportunities for customers to select and specify products
• Build strong relationships with key decision-makers and stakeholders
• Understand each customer's business, projects and upcoming requirements
• Introduce customers to additional products, systems and technical solutions
• Develop strategic account plans for high-value and high-potential customers
• Conduct regular customer contact, meetings, visits and account reviews
• Work closely with internal technical and operations to provide the right solutions
• Prepare proposals, quotations and commercial solutions
• Maintain a strong pipeline of account development opportunities
• Maintain accurate CRM activity, pipeline and forecasting information
• Represent the business professionally across the NSW market
• Relationship management without having to do pushy sales
• Take ownership of a substantial existing NSW customer portfolio
• Significant opportunity to grow revenue within established accounts
• Customers and relationships already in place rather than building from scratch
• Premium portfolio of technical products, systems and solutions to take to market
• Established Australian business with a strong industry presence
• Technical and operational support behind you
• Predominantly focused on account development and not new business
• Autonomous NSW-focused position with genuine ownership of your customer portfolio

Experience needed

We are looking for an experienced sales or account management professional who understands how to grow revenue through long-term customer relationships. Preference is to have experience from Fire related industries and an advantage to have technical knowledge.

Ideally, you will have:

• Previous experience with the Fire industry
• Experience could come from Customer facing or Sales now
• You could also be a Technician, Manager or Electrician in Fire and you are looking to take a step to Customer facing
• Experience could also come from Key Account Manager, Account Manager, Business Development Manager or Service Management
• Experience within fire protection, electrical, building services, fire construction products or another related fire industry
• Ability to generate strong customer engagement and outcomes
• Is proactive in customer meetings, calls and sociability
• Strong relationship management and stakeholder engagement skills
• Commercial awareness with the ability to identify and convert opportunities within existing accounts
• Confidence discussing technical products and working alongside technical specialists
• Strong organisation, pipeline management and forecasting capability

For a private conversation or more information, please call Sean on 0483 908 *** , or (07) 3186 2***.