Key Accounts Manager

Force Fire; Sydney; Vor Ort; AUD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Car allowance

Training and career development

Great culture

Safety focus

Growth opportunities

Zusammenfassung

Force Fire is seeking a customer-focused Key Accounts Manager to own a portfolio of key clients in fire protection maintenance and compliance services. You will build strong client relationships and act as the primary contact for service queries, issues and escalations.

Collaborating with technicians, service coordinators and project teams, you will ensure excellent service delivery, monitor contracts and SLAs, conduct client meetings and site visits, and identify opportunities to grow existing

Qualifikationen

• (Experience in account management, client relationships or service coordination).
• (Fire protection or building services experience is desirable).
• (Strong communication and organizational skills).
• (Current Driver’s Licence).

Aufgaben

• Build and maintain strong relationships with key clients.
• Be the main point of contact for service queries, issues and escalations.
• Work with technicians, service coordinators and project teams to ensure great service delivery.
• Monitor contracts, KPIs and SLAs.
• Conduct client meetings and site visits.
• Manage outstanding works, defects and rectifications.
• Identify opportunities to grow existing client relationships and services.
• Support new contract pricing, mobilisation and handover.
• Ensure services align with relevant standards, including AS 1851.

Kenntnisse

Account management

Client relationships

Service coordination

Fire protection knowledge

Communication skills

Commercial acumen

Tools

MS Office

Jobbeschreibung

Are you a customer-focused Key Accounts Manager with experience in fire protection, building services or a similar industry?

We’re looking for someone to take ownership of a portfolio of key clients across our fire protection maintenance and compliance services.

We’re Hiring: Key Accounts Manager – Fire Protection Services

What you’ll do

• Build and maintain strong relationships with key clients.
• Be the main point of contact for service queries, issues and escalations.
• Work with technicians, service coordinators and project teams to ensure great service delivery.
• Monitor contracts, KPIs and SLAs.
• Conduct client meetings and site visits.
• Manage outstanding works, defects and rectifications.
• Identify opportunities to grow existing client relationships and services.
• Support new contract pricing, mobilisation and handover.
• Ensure services align with relevant standards, including AS 1851.

What we’re looking for

• Experience in account management, client relationships or service coordination.
• Fire protection or building services experience is highly desirable.
• Good understanding of fire systems — wet/dry, detection, passive fire, EWIS etc.
• Strong communication, organisation and commercial skills.
• Customer-focused with excellent attention to detail.
• Uptick and Microsoft Office experience is desirable.
• Current Driver’s Licence.

Why Force Fire?

Competitive salary + car allowance

Supportive team and great culture

Training and career development

Growing business with exciting opportunities

A strong focus on safety, reliability and long-term client relationships