Key Account Manager

Norwest Recruitment Pty; Sydney; Hybrid; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Superannuation

Car allowance

Incentives

Hybrid work arrangement

Job summary

Norwest Recruitment Pty in Sydney is seeking a commercially minded Key Account Manager to own a portfolio of major retail and e-commerce customers across Australia and New Zealand. The role offers $110K–$130K AUD + Super + Car Allowance + Incentives, with hybrid work from Hills District.

You will collaborate with internal teams to execute customer plans, manage head-office relationships and drive promotions, with travel occasional and a focus on growth across key channels.

Qualifications

• Experience managing major retail accounts
• Exposure to head-office stakeholders
• Strong negotiation and relationship management skills
• Ability to travel occasionally
• FMCG/consumer products background advantageous
• Excellent communication and presentation skills

Responsibilities

• Managing relationships with major national retail and e-commerce accounts
• Developing and executing customer account plans across a 6–12 month horizon
• Managing promotional calendars, activations and customer campaigns
• Leading commercial discussions and negotiating customer agreements and promotional rebates
• Supporting range reviews and customer presentations
• Identifying opportunities to grow revenue and expand product distribution
• Monitoring customer sales, revenue and profit performance
• Working with Supply Chain to resolve stock and fulfilment requirements
• Gathering market and competitor intelligence through occasional store visits
• Supporting new product launches and securing ranging opportunities
• Maintaining strong relationships with customers and internal stakeholders

Skills

Key Account Management

Negotiation

Relationship Management

Forecasting & Analytics

Communication & Presentation

Team Collaboration

Travel readiness

CRM (Salesforce)

Tools

CRM (Salesforce)

Job description

Job Description

Key Account Manager – Major Retail Accounts

Hills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives

An exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and New Zealand.

You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.

The Role

Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.

Your responsibilities will include:

• Managing relationships with major national retail and e-commerce accounts
• Developing and executing customer account plans across a 6–12 month horizon
• Managing promotional calendars, activations and customer campaigns
• Working closely with Marketing to deliver promotional activity
• Leading commercial discussions and negotiating customer agreements and promotional rebates
• Supporting range reviews and customer presentations
• Identifying opportunities to grow revenue and expand product distribution
• Monitoring customer sales, revenue and profit performance
• Working with Supply Chain to resolve stock and fulfilment requirements
• Gathering market and competitor intelligence through occasional store visits
• Supporting new product launches and securing ranging opportunities
• Maintaining strong relationships with customers and internal stakeholders

This isnot a high-volume cold-calling role. Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.

About You

We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.

You will ideally have:

• Experience in Key Account Management, Account Management or Customer Management
• Exposure to major retail, big-box or FMCG customers
• Experience managing commercial relationships with head-office stakeholders
• Strong negotiation and relationship management skills
• Experience working with promotional campaigns and customer activations
• Strong organisational and planning skills
• An analytical mindset and confidence working with sales data
• The ability to manage multiple customers, projects and priorities simultaneously
• Excellent communication and presentation skills
• A current driver's licence and willingness to travel occasionally

Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.

What's On Offer?

• $110,000–$130,000 + Super + car allowance + bonus
• Hybrid working arrangements
• Major national retail accounts
• National and occasional international travel
• Structured onboarding and comprehensive training
• The opportunity to join a global organisation with a strong market presence