Key Account Manager

Temple & Webster; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Catered lunches three days a week

Subsidised barista coffee

Paid birthday leave

Parental leave

Daily mindfulness practice

Staff discounts

Thursday happy hour

Job summary

Temple & Webster, Australia’s leading online furniture and homewares retailer, seeks a Key Account Manager to grow strategic B2B partnerships and deliver tailored solutions that drive revenue. You will manage key business accounts, read floor plans, negotiate, and collaborate with internal and offshore teams to provide accurate quotes and seamless service.

Responsibilities include driving retention and expansion, tailoring offerings to client goals, and leveraging data to uncover new

Qualifications

• Proven sales experience within the building, interior design, or furniture industries.
• Ability to read and interpret floor plans and technical layouts.
• Experience in the Commercial Furniture industry highly regarded.
• Excellent ability to influence and partner with stakeholders at all levels, including C-suite.
• Strong business acumen and client-first approach.
• Confident in using CRM systems and reporting on client metrics.
• Outstanding communication and presentation skills.

Responsibilities

• Manage and grow a portfolio of key business accounts, driving retention and expansion.
• Partner with clients to understand goals and deliver tailored solutions.
• Demonstrate negotiation skills and pursue upsell and cross-sell opportunities.
• Collaborate with internal and offshore teams to deliver quotes, invoices, and support.
• Proactively gather client feedback, resolve issues, and enhance the customer experience.
• Leverage sales data to uncover new business opportunities.

Skills

Sales experience

Furniture/Interior industry

Negotiation skills

CRM usage

Stakeholder management

Communication skills

Presentation skills

Tools

Salesforce

Job description

Join Australia’s number one online furniture and homewares retailer and play a pivotal role in strengthening and growing our B2B partnerships. As a Key Account Manager, you will focus on developing strategic accounts, ensuring clients receive exceptional service while driving long-term revenue growth through deeper collaboration.

What You’ll Do

• Manage and grow a portfolio of key business accounts, driving retention and expansion
• Partner with clients to understand their goals and deliver tailored solutions
• Demonstrate strong negotiation skills and business acumen in pursuing upsell and cross-sell opportunities for strategic sales
• Collaborate with internal and offshore teams to deliver seamless service, accurate quotes, invoices, and account support
• Proactively gather client feedback, resolve issues, and enhance the customer experience
• Leverage sales data and account insights to uncover new business opportunities

What You’ll Bring

• Proven sales experience within the building, interior design, or furniture industries (e.g., showroom sales, bathroom/flooring/tapware specialists, commercial furniture, or interior designers with sales backgrounds)
• Demonstrated ability to read and interpret floor plans and technical layouts.
• Experience in the Commercial Furniture industry highly regarded
• Excellent ability to influence and partner with stakeholders at all levels, including C-suite
• Strong business acumen, negotiation skills, and a client-first approach
• Confidence in using CRM systems (e.g Salesforce) and reporting on client metrics
• Outstanding communication and presentation skills

Why Join Us

• Work with Australia’s leading online furniture and homewares retailer
• Focus on strengthening trusted client partnerships - not cold calling
• Be part of an innovative and fast-growing B2B division
• Hybrid working arrangements - WFH Monday’s & Friday’s
• Supportive culture that values adaptability, teamwork, and customer success
• Thursday happy hour in our games room (yes, pool table and old-school arcade games)
• Catered lunches three days a week + subsidised barista coffee
• Paid birthday leave + parental leave
• Daily mindfulness practice
• Staff discounts across our entire range
• A culture that’s ambitious, grounded, and always evolving