National Account Manager - Grocery

Key Pharmaceuticals Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Volunteer leave

Birthday leave

Flexible working

Job summary

Key Pharmaceuticals Pty is seeking a senior commercial manager to lead a diverse portfolio across independent grocery, Metcash, emerging and export accounts in Australia. You will drive top-line growth, manage P&L, and partner with Marketing, Supply Chain and Finance to deliver profitable outcomes.

The role requires 5+ years in National/Key Account Management within FMCG/OTC and a proven ability to build strong customer relationships.

Qualifications

• 5+ years’ experience in a Key or National Account Management role within FMCG or OTC.
• Strong commercial and financial acumen, including P&L ownership and trade investment analysis.
• A proven ability to build trusted, long‑term customer relationships.
• Experience across grocery, independent retail or wholesale channels would be highly regarded.
• Strong negotiation skills, with a track record of achieving mutually beneficial outcomes.
• A sharp focus on execution excellence across retail environments.
• The ability to interpret data and translate insights into actionable strategies.
• Excellent communication and stakeholder management skills.
• A highly organised and adaptable approach, with the ability to manage competing priorities.

Responsibilities

• Take ownership of independent grocery, including Metcash, as well as emerging and export accounts, delivering profitable sales growth.
• Develop and grow relationships across the independent grocery channel, identifying opportunities to increase ranging, distribution and brand presence.
• Manage customer P&L performance, ensuring revenue and margin targets are achieved.
• Build strong, collaborative partnerships so customers see us as their partner of choice in category growth.
• Drive brand visibility, ranging and distribution across in-store and online channels.
• Plan and execute promotional strategies, evaluating performance through ROI, uplift and market dynamics.
• Lead key initiatives including range reviews, tenders and new product launches.
• Partner with Marketing, Supply Chain, Finance and Category teams to deliver aligned and effective outcomes.
• Ensure accurate forecasting and demand planning for base, promotional and NPD activity.
• Provide insights and performance analysis to support ongoing commercial decision-making.

Skills

Key Account Management

FMCG

OTC

Negotiation

Data interpretation

Stakeholder management

Execution excellence

Forecasting

Relationship building

Job description

Key Pharmaceuticals is a dynamic, profit-for-purpose business dedicated to developing and marketing high-quality, evidence-based consumer health products that are accessible to all Australians. We’re one of the leading independent, Australian-owned and based consumer health companies with a strong track record of consistent growth.

As we build on our heritage, we’re looking to grow and evolve our business through smart, innovative initiatives and fulfil our purpose of improving people's lives through trusted self-care products.

The Role

In this highly visible role, you’ll be responsible for managing and growing a diverse portfolio across independent grocery, Metcash, emerging and export accounts, driving both top-line performance and profitability.

You’ll build strong relationships across the independent grocery landscape, working closely with key customers, retail partners and internal teams to identify opportunities, strengthen our market presence and deliver mutually beneficial commercial outcomes.

You will:

• Take full ownership of independent grocery, including Metcash, as well as emerging and export accounts, delivering profitable sales growth
• Develop and grow relationships across the independent grocery channel, identifying opportunities to increase ranging, distribution and brand presence
• Manage customer P&L performance, ensuring revenue and margin targets are achieved
• Build strong, collaborative partnerships so customers see us as their partner of choice in category growth
• Drive brand visibility, ranging and distribution across in-store and online channels
• Plan and execute promotional strategies, evaluating performance through ROI, uplift and market dynamics
• Lead key initiatives including range reviews, tenders and new product launches
• Partner with Marketing, Supply Chain, Finance and Category teams to deliver aligned and effective outcomes
• Ensure accurate forecasting and demand planning for base, promotional and NPD activity
• Provide insights and performance analysis to support ongoing commercial decision-making

About You

You’re a relationship-driven and commercially minded professional who thrives in a fast-paced OTC or FMCG environment. You understand the importance of building strong customer partnerships and are comfortable navigating a diverse retail and independent grocery landscape.

You’re confident owning conversations at a senior level and know how to balance strategic thinking with hands‑on execution. You’ll bring:

• 5+ years’ experience in a Key or National Account Management role within FMCG or OTC
• Strong commercial and financial acumen, including P&L ownership and trade investment analysis
• A proven ability to build trusted, long‑term customer relationships
• Experience across grocery, independent retail or wholesale channels would be highly regarded
• Strong negotiation skills, with a track record of achieving mutually beneficial outcomes
• A sharp focus on execution excellence across retail environments
• The ability to interpret data and translate insights into actionable strategies
• Excellent communication and stakeholder management skills
• A highly organised and adaptable approach, with the ability to manage competing priorities

Why Join Us?

• Take ownership of a diverse customer portfolio across independent grocery, emerging and export channels and make a visible impact
• Play an important role in expanding the reach and presence of our brands
• Work in a collaborative, cross‑functional environment
• Contribute to the growth of a well‑regarded healthcare portfolio
• Be part of a business that values partnership, performance and continuous improvement
• Extra perks: Enjoy benefits including volunteer leave, Birthday Leave and flexible working to support the way you work best