Key Account Manager

Reo Group; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

Reo Group is seeking an experienced Key Account Manager in Adelaide to lead the management of a portfolio of key packaging customers. You will develop strategic plans, build trusted relationships across levels, and coordinate with production, logistics and technical teams to meet customer demands.

The role emphasizes negotiation, cross-selling and proactive service delivery within a well-established packaging manufacturing environment, offering autonomy and opportunities for growth.

Responsibilities

• Manage and grow a portfolio of key accounts, acting as the primary relationship owner and point of contact.
• Develop and execute strategic account plans to retain existing business and identify new growth opportunities.
• Build strong, trusted relationships with customer stakeholders at multiple levels, from operational to senior management.
• Negotiate pricing, contracts and terms in line with commercial guidelines and profitability targets.
• Work closely with internal production, planning, logistics and technical teams to ensure customer requirements are met.
• Identify opportunities to cross-sell and upsell additional products and packaging solutions across the customer base.
• Monitor market trends, competitor activity and customer feedback to inform account strategy.
• Prepare and present regular account reviews, sales forecasts and reporting to internal stakeholders.
• Resolve customer issues and complaints promptly, coordinating with internal teams to protect the relationship.
• Support the onboarding of new accounts and the transition of existing customers where required.
• Track account performance against budget, volume and margin targets.
• Represent the business professionally at customer sites, trade events and industry functions.

Job description

This is an excellent opportunity for an experienced Key Account Manager to join a well-established packaging manufacturer, managing and growing relationships with a portfolio of key commercial customers. The role will suit a commercially astute relationship manager who thrives on building trust, identifying opportunities and delivering tailored packaging solutions that support customer growth.

Role Overview

Reporting to the Sales Manager, this Key Account Manager role is responsible for managing, retaining and growing a portfolio of key customer accounts within the packaging manufacturing sector. You will act as the primary point of contact for your customers, understanding their operational needs, identifying opportunities for growth and working closely with internal production, planning and technical teams to ensure customer expectations are consistently met.

This is a relationship-driven role that combines account management, commercial negotiation and solution selling. You will be responsible for developing account plans, identifying cross-sell and upsell opportunities, and ensuring a high standard of service delivery across your portfolio. Success in this role will come from genuine customer partnership, commercial discipline and the ability to coordinate internal stakeholders to deliver on customer commitments.

Responsibilities

• Manage and grow a portfolio of key accounts, acting as the primary relationship owner and point of contact.
• Develop and execute strategic account plans to retain existing business and identify new growth opportunities.
• Build strong, trusted relationships with customer stakeholders at multiple levels, from operational to senior management.
• Negotiate pricing, contracts and terms in line with commercial guidelines and profitability targets.
• Work closely with internal production, planning, logistics and technical teams to ensure customer requirements are met.
• Identify opportunities to cross-sell and upsell additional products and packaging solutions across the customer base.
• Monitor market trends, competitor activity and customer feedback to inform account strategy.
• Prepare and present regular account reviews, sales forecasts and reporting to internal stakeholders.
• Resolve customer issues and complaints promptly, coordinating with internal teams to protect the relationship.
• Support the onboarding of new accounts and the transition of existing customers where required.
• Track account performance against budget, volume and margin targets.
• Represent the business professionally at customer sites, trade events and industry functions.

Candidate Profile

You are an experienced Key Account Manager or Business Development professional with a proven track record of managing and growing customer relationships, ideally within packaging, manufacturing, FMCG or a related B2B environment. You understand how to build long-term partnerships, balance customer needs with commercial outcomes, and negotiate confidently to protect margin while delivering value.

You possess strong communication and relationship-building skills, with the ability to engage stakeholders ranging from operational contacts through to senior decision-makers. You are organised, proactive and comfortable managing multiple accounts and competing priorities simultaneously, with a natural ability to identify opportunities and translate customer needs into practical solutions.

Most importantly, you are a self-motivated and customer-focused professional who takes genuine ownership of your portfolio. Experience working with manufactured or technical products, and an understanding of production or supply chain constraints, would be highly regarded. You will be at your best in a collaborative, down-to-earth culture where initiative, accountability and strong customer relationships are valued.

This is a well-established manufacturer within the packaging industry, known for its long-standing customer relationships, quality products and collaborative team culture. The environment is supportive and down-to-earth, offering genuine autonomy and the opportunity to make a real impact across an established customer portfolio.

Own the relationship - manage a valued portfolio of key accounts
Grow with purpose - identify and convert genuine commercial opportunities
Collaborative culture - supported by a close-knit, experienced team