Strategic Key Account Manager - Packaging Solutions

Reo Group; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

Reo Group is seeking an experienced Key Account Manager in Adelaide to lead the management of a portfolio of key packaging customers. You will develop strategic plans, build trusted relationships across levels, and coordinate with production, logistics and technical teams to meet customer demands.

The role emphasizes negotiation, cross-selling and proactive service delivery within a well-established packaging manufacturing environment, offering autonomy and opportunities for growth.

Responsibilities

• Manage and grow a portfolio of key accounts, acting as the primary relationship owner and point of contact.
• Develop and execute strategic account plans to retain existing business and identify new growth opportunities.
• Build strong, trusted relationships with customer stakeholders at multiple levels, from operational to senior management.
• Negotiate pricing, contracts and terms in line with commercial guidelines and profitability targets.
• Work closely with internal production, planning, logistics and technical teams to ensure customer requirements are met.
• Identify opportunities to cross-sell and upsell additional products and packaging solutions across the customer base.
• Monitor market trends, competitor activity and customer feedback to inform account strategy.
• Prepare and present regular account reviews, sales forecasts and reporting to internal stakeholders.
• Resolve customer issues and complaints promptly, coordinating with internal teams to protect the relationship.
• Support the onboarding of new accounts and the transition of existing customers where required.
• Track account performance against budget, volume and margin targets.
• Represent the business professionally at customer sites, trade events and industry functions.

Job description

Reo Group is seeking an experienced Key Account Manager in Adelaide to lead the management of a portfolio of key packaging customers. You will develop strategic plans, build trusted relationships across levels, and coordinate with production, logistics and technical teams to meet customer demands.

The role emphasizes negotiation, cross-selling and proactive service delivery within a well-established packaging manufacturing environment, offering autonomy and opportunities for growth.