Key Account Coordinator – Hybrid Logistics (12-Month)

CEVA Logistics; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

CEVAwell program

Employee Assistance Program

Volunteer Time Off

Life & Total Permanent Disability Ins.

Job summary

CEVA Logistics is seeking a focused Key Account Coordinator in Truganina, VIC for a 12-month fixed-term contract. You will support a key customer in Finished Vehicle Logistics, reporting to the Key Account Manager, handling day-to-day requests and ensuring high-quality service outcomes.

You will coordinate customer inquiries, maintain ETA and KPI reports, manage bookings and records, and assist with data uploads and issue resolution across multiple systems.

Qualifications

• Customer service and administration experience required.
• Excellent communication and stakeholder management.
• Reliable, organized, and able to manage competing priorities.
• Must have a current driver’s licence and access to a vehicle.

Responsibilities

• Respond to customer enquiries regarding vehicle locations and status.
• Maintain daily ETA reporting and provide delivery updates to customers and dealers.
• Prepare and distribute KPI, transit time, and performance reports.
• Manage vehicle bookings and maintain records across systems.
• Upload and maintain customer rates and data for system accuracy.
• Manage damage claims and communicate outcomes to dealers.
• Liaise with operations to resolve issues and support service commitments.

Skills

Customer service

Administration

Communication skills

Independent work

Driver's licence

Tools

Microsoft Office

Excel

Job description

CEVA Logistics is seeking a focused Key Account Coordinator in Truganina, VIC for a 12-month fixed-term contract. You will support a key customer in Finished Vehicle Logistics, reporting to the Key Account Manager, handling day-to-day requests and ensuring high-quality service outcomes.

You will coordinate customer inquiries, maintain ETA and KPI reports, manage bookings and records, and assist with data uploads and issue resolution across multiple systems.