Key Account Coordinator — 12-Month Contract (Hybrid)

CMA CGM; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Remote work options

Job summary

CEVA Logistics in Truganina, VIC is seeking a proactive Key Account Coordinator on a 12-month fixed-term contract to support a key customer within Finished Vehicle Logistics. You will collaborate with the Key Account Manager to ensure timely service delivery.

The role requires strong customer service, admin experience, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office, including Excel, is essential.

Qualifications

• Strong customer service and administration experience.
• Excellent communication and stakeholder management.
• Experience in logistics, transport or automotive is advantageous.
• Proficient in Microsoft Office, including basic Excel, with ability to learn new systems.
• Reliable, organised and able to manage competing priorities in a busy environment.

Responsibilities

• Respond to customer enquiries regarding vehicle locations, shipment status, and service-related matters.
• Maintain daily ETA reporting and provide delivery updates to customers and dealers.
• Prepare and distribute KPI, transit time, and operational performance reports.
• Manage vehicle bookings and maintain accurate customer and operational records across multiple systems.
• Upload and maintain customer rates and operational data to ensure system accuracy.
• Manage damage claims, including investigation, administration, and communication of outcomes to dealers.
• Liaise with operations teams to resolve customer issues and support the delivery of service commitments.

Skills

Customer service

Administration

Communication

Logistics experience

MS Office / Excel

Independent working

Tools

Microsoft Office

Excel

Job description

CEVA Logistics in Truganina, VIC is seeking a proactive Key Account Coordinator on a 12-month fixed-term contract to support a key customer within Finished Vehicle Logistics. You will collaborate with the Key Account Manager to ensure timely service delivery.

The role requires strong customer service, admin experience, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office, including Excel, is essential.