Key Account Coordinator

Talent Acquisition Group; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Talent Acquisition Group is seeking a proactive Key Account Coordinator to support relocations across Australia. You will coordinate vehicle movements, confirm requirements and prepare quotes, ensuring bookings progress through to completion.

Ideal candidates bring experience in customer service, logistics or related fields, with strong data accuracy, communication skills and multi-tasking ability in a fast-paced environment.

Qualifications

• Experience in customer service, administration, coordination or operational support.
• Experience in logistics, transport, automotive, removals, fleet or related industry.
• Strong attention to detail and accurate data entry.

Responsibilities

• Receive and coordinate vehicle relocation requests across Australia.
• Confirm vehicle, collection, delivery, timing and access requirements.
• Prepare quotes and arrange bookings through transport management systems.
• Coordinate movement of cars, caravans, boats, jet skis and other approved vehicles.
• Keep customers informed throughout the relocation process.
• Follow up delays, changes and service issues, escalating where required.
• Work with operations, pricing teams, agents and service providers to coordinate bookings.
• Support the Key Account Manager with customer updates, reporting and account administration.
• Maintain accurate records and ensure processes and systems are kept up to date.

Skills

Customer service

Administration

Coordination

Operational support

Logistics

Multitasking

Education

Qualifications in logistics / supply chain / business / administration or customer service

Tools

Microsoft Office

Transport management systems

Job description

The role:

The Key Account Coordinator supports the Key Account Manager in a team of 5 people, by coordinating vehicle relocation requests across Australia. The role receives requests from removalist / relocation companies, confirms the details of the end customer’s vehicle movement, arranges pricing, prepares quotes and coordinates accepted bookings through to completion.

• Usual office hours, Monday-Friday

Key Responsibilities

• Receive and coordinate vehicle relocation requests across Australia.
• Confirm vehicle, collection, delivery, timing and access requirements.
• Prepare quotes and arrange bookings through transport management systems.
• Coordinate the movement of cars, caravans, boats, jet skis and other approved vehicles.
• Keep customers and vehicle owners informed throughout the relocation process.
• Follow up delays, changes and service issues, escalating where required.
• Work with operations, pricing teams, agents and service providers to coordinate bookings.
• Support the Key Account Manager with customer updates, reporting and account administration.
• Maintain accurate records and ensure processes and systems are kept up to date.

About You

You will ideally have:

• Experience in customer service, administration, coordination or operational support.
• Experience in logistics, transport, automotive, removals, fleet or a related industry.
• Strong attention to detail and accurate data entry skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to manage customer expectations.
• The ability to manage multiple priorities in a fast-paced environment.
• Good computer skills, including Microsoft Office and business systems.
• The confidence to ask questions, identify missing information and follow issues through to resolution.

Desirable

• Experience with transport, booking or customer management systems.
• Experience in a business-to-business customer service environment.
• Knowledge of vehicle movements, logistics or finished vehicle logistics.
• Understanding of Australian metro, regional and interstate transport.
• Experience with pricing, quotes or rate-based services.
• Qualifications in logistics, supply chain, business, administration or customer service.

Key Account Coordinator – Relocations

Department: Business Development

Location & region: AU, Pacific, APAC

Business Unit: Finished Vehicle Logistics

We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.