Rental Coordinator

Sime Motors; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Annual incentive scheme

Employee benefits discounts

Employee Assistance Program

Health and Wellbeing reimbursement

Permanent full-time, Mon-Fri

Company uniform

Job summary

Corefleet is seeking a Rental Coordinator for its Rydalmere Branch in NSW. The role focuses on delivering exceptional customer service, coordinating daily fleet availability and ensuring smooth pre/post-rental procedures.

The successful candidate will manage contract paperwork, inspect return vehicles, and communicate with the National Sales team on major interactions. A background in customer service or admin and a valid manual driving license are preferred.

Qualifications

• Experience in customer service or administration.
• High attention to detail.
• License to drive manual vehicles (C class).
• Knowledge of vehicle or rental industry advantageous.
• Ability to learn and effectively sell products and services.
• Good computer literacy.

Responsibilities

• Ensure superior customer service is achieved.
• Monitor, track and organise fleet availability daily.
• Complete all pre and post-rental procedures.
• Ensure the contract paperwork is accurately completed.
• Inspect the returned vehicle and complete the necessary reports.
• Discuss damage and missing items with the customer and resolve before finalising the contract.
• Liaise with the National Sales team for major customer interactions and transactions.
• Perform administration duties as required.

Skills

Customer service

Administration

Attention to detail

Computer literacy

Manual driving license (C-class)

Tools

MS Office

Job description

With a network of branches across WA, QLD, NSW & VIC Corefleet supports industry through the provision and maintenance of 'purpose built' vehicles, to safely and reliably mobilise individuals and teams operating in some of Australia's most remote locations.

We are looking to appoint a Rental Coordinator at our Rydalmere Branch who will be the primary day to day point of contact for all customer requirements.

What's on offer

• A competitive salary package
  
• Eligibility to participate in an annual incentive scheme
  
• Access to employee benefits account including discounts on groceries, electronics and more
  
• Access to Employee Assistance Program
  
• Access to an annual Health and Wellbeing reimbursement program
  
• Permanent full-time position - Monday to Friday
  
• Company uniform
  

Reporting to the Eastern Regional Manager, the key responsibilities include

• Ensuring superior customer service is achieved
  
• Monitoring, tracking and organising fleet availability on a daily basis
  
• Completing all pre and post-rental procedures
  
• Ensuring the contract paperwork is accurately completed
  
• Inspecting the returned vehicle and completing the necessary reports
  
• Discussing damage and missing items with the customer and resolving the matter before finalising the contract
  
• Liaising with the National Sales team members for any major customer interactions and transactions
  
• Performing administration duties as required
  

We are looking for an individual who has previous experience in customer service or administration. Additionally, the position also requires the following

• Ability to learn, understand and effectively sell the products and services of the business
  
• High attention to detail
  
• Sound computer literacy skills
  
• License to drive manual vehicles (C class)
  
• Knowledge of the vehicle industry and/or rental industry would be advantageous
  

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.