Customer Support Officer

Independent Living Specialists Pty; Sydney; On-site; AUD 41,000 - 56,000; Full time

Benefits offered by this job

Superannuation

Employee wellbeing initiatives

Training and development

Job summary

Independent Living Specialists (ILS) is seeking a Casual Customer Support Officer for our Eastern Creek office. The role supports delivery operations, ensuring clear communication, timely updates and a positive customer experience from start to finish.

It is a temporary casual position with full-time hours Monday to Friday, running through January 2027. You will be the first point of contact for many customers, working with delivery teams to coordinate schedules, provide updates and resolve

Qualifications

• Experience in customer service, call centre or admin roles.
• Excellent communication and professional phone manner.
• Strong attention to detail and organisational skills.
• Able to manage multiple tasks in a fast-paced environment.
• Positive, team-focused attitude with a helpful approach.
• Good computer skills; quick to learn new systems.

Responsibilities

• Be the first point of contact for customers and coordinate with delivery teams.
• Manage high volume inbound/outbound calls and provide updates.
• Confirm delivery appointments and liaise to resolve enquiries.
• Deliver exceptional service while meeting response times.

Skills

Customer service

Call centre experience

Administration

Communication

Organisational skills

SAP familiarity

Tools

SAP

Job description

$34.76 per hour, plus 12% Superannuation

Independent Living Specialists (ILS) has evolved over the last 18 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

An opportunity is now available for a Casual Customer Support Officer to join our team based at our Eastern Creek Office. This role plays a key part in supporting our delivery operations, ensuring customers receive clear communication, timely updates and an exceptional experience from start to finish. We are looking for someone who can work full-time hours, Monday to Friday, in a busy and fast-paced environment. This is a temporary casual opportunity expected to run through until January 2027.

At ILS, our mission is to improve the quality of life for our customers and make them feel like part of our family. If you're looking for a role where you can make a genuine difference while working in a supportive and growing organisation, we'd love to hear from you.

Responsibilities will include:

As a Customer Care Officer, you will be the first point of contact for many of our customers. You'll work closely with our delivery teams to provide updates, coordinate appointments and ensure a smooth customer experience.

• Managing a high volume of inbound and outbound customer calls
• Contacting customers to confirm delivery appointments and provide updates
• Liaising with our delivery teams to coordinate schedules and resolve enquiries
• Providing exceptional customer service while meeting response time expectations

Your qualities will include:

• Previous experience in a customer service, call centre or administration role
• Excellent communication skills and a professional phone manner
• Strong attention to detail and organisational skills
• Confidence managing multiple tasks in a fast-paced environment
• A positive, team-focused attitude with a genuine desire to help others
• Good computer skills and the ability to learn new systems quickly
• Experience using SAP or similar systems is highly regarded but not essential

What's In It For You:

Temporary casual role with full-time hours available Monday to Friday

• Join Australia's largest Assistive Technology provider
• Supportive and collaborative team environment
• Opportunity to gain valuable customer service and logistics experience
• Ongoing training and development
• Employee wellbeing initiatives and benefits
• Potential future opportunities within a growing organisation

To find out more about ILS, please visit www.ilsau.com.au

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What's Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it's about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What's Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it's about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.

What can I earn as a Customer Support Officer