Junior Reception & Admin Officer: Training, Growth & Early Fridays

Trinity Advisory; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Supportive culture

Extensive training

Career growth

Early finish Fridays 1:00 PM

Job summary

Trinity Advisory is a Cairns-based firm offering accounting, advisory, and coaching services to small businesses. We are seeking a friendly, motivated Junior Receptionist/Administration Officer to be the first point of contact for clients and to support day-to-day office operations.

The role provides full training, ongoing support, and opportunities to develop administration skills within a professional team.

Qualifications

• Previous experience in reception, administration or customer service is preferred but not essential.
• Good computer skills, particularly Microsoft Office (Outlook, Word, Excel), and a willingness to learn new systems.
• A professional, friendly and confident phone manner.
• A positive attitude and a genuine passion for providing excellent client service.
• Good written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to manage multiple tasks.
• High attention to detail and a professional presentation.
• A willingness to learn, take initiative and ask questions when needed.
• The ability to work independently and as part of a team.
• A current driver's licence.
• Experience with accounting or practice management software will be highly regarded but is not required.

Responsibilities

• Deliver a warm, professional first impression by welcoming clients and visitors and confidently managing incoming calls and client enquiries.
• Coordinate client meetings, including room preparation, refreshments, and logistical support.
• Assist with client onboarding and offboarding processes, ensuring documentation, records, and system updates are handled accurately and efficiently.
• Provide high-level administrative support to the accounting and management team, including calendar management, correspondence preparation, report formatting, and proactive schedule coordination.
• Handle all incoming and outgoing mail, couriers, and deliveries, while maintaining organised and efficient office workflows.
• Monitor office and kitchen supplies and ensure the reception, meeting rooms, kitchen, and general office areas remain tidy, well-presented, and professional.
• Assist with internal and client events, including catering, setup, and coordination.
• Undertake general office administration and ad-hoc tasks as required to support clients and the wider team.
• Liaise with clients regarding required documents, forms, signatures, and follow-ups to ensure a seamless client experience.
• Maintain accurate client data and records within practice management and CRM systems.
• Assist with the collation, preparation, and distribution of documents for key deadlines, client meetings, and advisory work.
• Work closely with the advisory team to support efficient workflows and strong client outcomes.

Skills

Reception experience

Office software

Phone manner

Communication skills

Organisational skills

Attention to detail

Team player

Time management

Driver's licence

Accounting software (Xero)

Tools

Xero

FYI Docs

Job description

Trinity Advisory is a Cairns-based firm offering accounting, advisory, and coaching services to small businesses. We are seeking a friendly, motivated Junior Receptionist/Administration Officer to be the first point of contact for clients and to support day-to-day office operations.

The role provides full training, ongoing support, and opportunities to develop administration skills within a professional team.