Junior MSP IT Support Engineer

Searchability®; City of Melbourne; On-site; AUD 60,000 - 65,000; Full time

Job summary

A Managed IT Service Provider in Melbourne is looking for a Level 1 Engineer to provide first-point technical support. The ideal candidate will have 1-2 years of experience in IT support and strong troubleshooting skills across various technologies. This role requires Australian citizenship or permanent residency and offers a competitive salary. Full-time work rights in Australia are essential. Apply by sending your CV or reaching out for more details.

Qualifications

• Must be an Australian Citizen or Permanent Resident.
• 1-2 years of experience in an MSP environment.
• Full working rights in Australia required.

Responsibilities

• Providing first-line technical support across relevant environments.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring software for new users.
• Logging and managing tickets through the PSA system.

Skills

Technical support

Customer service skills

Problem-solving ability

Communication skills

Education

Certifications such as Microsoft 365 Fundamentals or CompTIA A+

Tools

Microsoft 365

Azure

Active Directory

ConnectWise

PowerShell

Job description

A Managed IT Service Provider in Melbourne is looking for a Level 1 Engineer to provide first-point technical support. The ideal candidate will have 1-2 years of experience in IT support and strong troubleshooting skills across various technologies. This role requires Australian citizenship or permanent residency and offers a competitive salary. Full-time work rights in Australia are essential. Apply by sending your CV or reaching out for more details.