Level 2 IT Support Engineer - Managed Services (MSP)

Tech Barn Managed IT; City of Greater Shepparton; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Company pool vehicle

Certifications funded

Diverse range of technologies

Career development

Job summary

Tech Barn Managed IT in Shepparton is seeking a Level 2 IT Support Engineer to join our growing regional MSP. The role offers ownership of complex issues and involvement in projects across Microsoft 365, cybersecurity, cloud, networking and business communications.

We’re looking for about 3+ years in IT support or managed services, strong troubleshooting, and a proactive, organized mindset. This office-based role includes onsite customer work and regional travel as required.

Qualifications

• 3+ years in IT support, managed services or a similar technical environment.
• Experience in MSP environments preferred, but strong technicians considered for Level 2.
• Proficient with Microsoft 365, Entra ID/Azure AD and Intune.
• Strong cybersecurity awareness and ability to document configurations and issues.

Responsibilities

• Managing and resolving Level 2 support tickets and escalations.
• Troubleshooting Microsoft 365, endpoint, server and networking issues.
• Providing remote and onsite customer support.
• Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access.
• Responding to endpoint and cybersecurity alerts.
• Assisting with servers, networking, backups and infrastructure.
• Deploying computers and Microsoft 365 environments for customers.
• Supporting and deploying Yeastar and 3CX phone systems.
• Maintaining clear technical and ticket documentation.

Skills

Ownership mindset

Troubleshooting

Customer communication

Proactive and organized

Cybersecurity awareness

Documentation

Tools

Microsoft 365 administration

Entra ID / Azure AD

Intune

Windows Server

Active Directory

Networking

VLANs / Wi‑Fi

UniFi

NinjaOne

HaloPSA

Huntress

Yeastar

3CX / VoIP

PowerShell

Hyper‑V

Backup and disaster recovery

Job description

Tech Barn Managed IT in Shepparton is seeking a Level 2 IT Support Engineer to join our growing regional MSP. The role offers ownership of complex issues and involvement in projects across Microsoft 365, cybersecurity, cloud, networking and business communications.

We’re looking for about 3+ years in IT support or managed services, strong troubleshooting, and a proactive, organized mindset. This office-based role includes onsite customer work and regional travel as required.