Level 1 Support Engineer

Searchability®; City of Melbourne; On-site; AUD 60,000 - 65,000; Full time

Job summary

A Managed IT Service Provider in Melbourne is looking for a Level 1 Engineer to provide first-point technical support. The ideal candidate will have 1-2 years of experience in IT support and strong troubleshooting skills across various technologies. This role requires Australian citizenship or permanent residency and offers a competitive salary. Full-time work rights in Australia are essential. Apply by sending your CV or reaching out for more details.

Qualifications

• Must be an Australian Citizen or Permanent Resident.
• 1-2 years of experience in an MSP environment.
• Full working rights in Australia required.

Responsibilities

• Providing first-line technical support across relevant environments.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring software for new users.
• Logging and managing tickets through the PSA system.

Skills

Technical support

Customer service skills

Problem-solving ability

Communication skills

Education

Certifications such as Microsoft 365 Fundamentals or CompTIA A+

Tools

Microsoft 365

Azure

Active Directory

ConnectWise

PowerShell

Job description

Base pay range

A$60,000.00 – A$65,000.00 per year plus super, depending on experience.

Must be an Australian Citizen or Permanent Resident.

Must have 1–2 years of experience in an MSP environment.

WHO ARE WE?

We’re a long‑established Managed IT Service Provider delivering end‑to‑end solutions to small and medium businesses across Australia. Our team is passionate about proactive, people‑focused support and fostering long‑term client partnerships.

WHAT WILL YOU BE DOING?

As a Level 1 Engineer, you’ll be the first point of contact for clients, resolving tickets, troubleshooting technical issues, and ensuring systems run smoothly.

Day‑to‑day responsibilities include:

• Providing first‑line technical support across Microsoft 365, Windows desktop, and server environments
• Troubleshooting hardware, software, and network issues (routers, firewalls, switches)
• Installing and configuring software and systems for new users
• Logging and managing tickets through the PSA system and meeting SLAs
• Supporting backup, security, and cloud technologies (M365, Azure, AWS, Datto)
• Assisting senior engineers with project rollouts and client onboarding
• Maintaining clear and accurate documentation of incidents and resolutions
• Building strong relationships through friendly, professional client communication
• 1–2 years’ experience in IT support, within an MSP environment
• Understanding of Windows Server, Microsoft 365, Active Directory, and basic networking
• Familiarity with routers, switches, printers, and common hardware troubleshooting
• Excellent communication and customer service skills
• Strong problem‑solving ability and a proactive approach to learning
• Full working rights in Australia (Citizen or PR required)
• Current driver’s licence and reliable transport
• Exposure to RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne)
• Basic PowerShell or scripting knowledge
• Certifications such as Microsoft 365 Fundamentals or CompTIA A+
• Experience supporting cloud or telecommunication environments

Please apply online or email your CV directly to [e-mail].

For further information, call [phone] between 7 am – 10 pm. If unavailable, please leave a message, and you’ll receive a quick call back.

By applying, you consent to your details being processed and submitted (subject to required skills) to our client in connection with this role only.