Level 1 Support Engineer

Searchability®; City of Melbourne; On-site; AUD 60,000 - 65,000; Full time

Job summary

A leading IT support company is looking for a Level 1 Support Engineer in East Melbourne, Victoria. This role offers genuine growth opportunities as you provide first-line technical support across Microsoft 365 and network environments. Ideal candidates will have at least one year of IT support experience, strong troubleshooting skills, and a customer-focused attitude. Competitive salary of A$60,000 - A$65,000 plus superannuation.

Qualifications

• Minimum of 1 year’s experience in IT support or a technical environment.
• Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online).
• Basic networking knowledge (DNS, DHCP, switches, routers, VPNs).

Responsibilities

• Provide first-level technical assistance and manage tickets through to resolution.
• Troubleshoot issues across M365 (Teams, SharePoint, Exchange Online) and network environments.
• Support end-users with software and hardware problems.

Skills

Windows

Office 365

Networking

Active Directory

Job description

Base pay range

A$60,000.00/yr - A$65,000.00/yr

Level 1 Support Engineer

This role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.

$60,000 - $65,000 salary + Super. Candidates must have full rights to work in Australia.

What will you be doing?

As a Level 1 Support Engineer, you’ll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.

Your day will involve:

• Providing first-level technical assistance and managing tickets through to resolution
• Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments
• Supporting end‑users with software and hardware problems
• Escalating complex incidents where required while ensuring clear communication and documentation
• Performing regular system maintenance, updates, and patching
• Collaborating with senior engineers and learning across cloud and cybersecurity functions

YOU NEED TO HAVE

• A minimum of 1 year’s experience in IT support or a technical environment
• Exposure to case management or ticketing systems
• Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)
• Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)
• Strong troubleshooting and communication skills
• A customer‑focused approach with the ability to work collaboratively

IT’S NICE TO HAVE

• Experience working within an MSP
• Industry qualifications in Information Technology or equivalent experience
• A proactive attitude toward learning and professional growth

To apply, click the link or email your CV to [e-mail]. For more information, call 0485 858 848.

Key Skills

Windows, Office 365, Networking, Active Directory

Location: East Melbourne, Victoria, Australia.
Position posted 4 days ago.