IT Support Officer

Frontline Support Services; Cairns Regional; On-site; AUD 75,000 - 85,000; Full time

Job summary

Frontline Support Services in Cairns, Queensland, is seeking an IT Support Officer to deliver frontline IT assistance, maintain devices, manage user accounts, and support Microsoft 365 environments. You will contribute to security, documentation and ongoing IT improvements within a diverse team.

Join a community-focused organisation and help streamline technology usage, while providing reliable support to staff and external partners.

Qualifications

• Experience in IT administration, technical support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365 (Outlook, Teams, SharePoint).
• Excellent communication and organisational skills.
• Ability to work independently while supporting a diverse team.
• Proactive approach to IT security, confidentiality and data management.
• Relevant IT qualifications or certifications are desirable.

Responsibilities

• Provide IT support and troubleshooting assistance to staff.
• Maintain computers, laptops, printers, software and other IT equipment.
• Manage user accounts, access permissions and onboarding/offboarding IT requirements.
• Assist with Microsoft 365, Teams, SharePoint and other business systems.
• Monitor IT security, data protection, backups and system access.
• Maintain IT documentation, licenses and equipment registers.
• Assist with implementing new systems, software and technology improvements.
• Liaise with external IT providers and vendors when required.
• Support staff with technology training and system usage.

Skills

Troubleshooting

Problem-solving

Communication

Organisational skills

Independent work

IT security awareness

Education

IT qualifications/certifications

Tools

Microsoft 365

Outlook

Teams

SharePoint

Job description

Position: IT Support Officer

Location: Cairns, Queensland

Employment Type: Full-time

Salary: $75,000–$85,000 per annum + superannuation, depending on experience.

Key Responsibilities

• Provide IT support and troubleshooting assistance to staff.

• Maintain computers, laptops, printers, software and other IT equipment.

• Manage user accounts, access permissions and onboarding/offboarding IT requirements.

• Assist with Microsoft 365, Teams, SharePoint and other business systems.

• Monitor IT security, data protection, backups and system access.

• Maintain IT documentation, licenses and equipment registers.

• Assist with implementing new systems, software and technology improvements.

• Liaise with external IT providers and vendors when required.

• Support staff with technology training and system usage.

About You

• Experience in IT administration, technical support or a similar role.

• Strong troubleshooting and problem-solving skills.

• Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.

• Excellent communication and organisational skills.

• Ability to work independently while supporting a diverse team.

• A proactive approach to IT security, confidentiality and data management.

• Relevant IT qualifications or certifications are desirable.

Why Join FSS?

• Join a growing organisation making a difference in the community.

• Work with a supportive and collaborative team.

• Opportunity to improve systems and contribute to organisational growth.

• Be part of an organisation committed to supporting young people and individuals in our community.