ICT Support Officer

Southern Cross Care (WA) Inc.; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Health Insurance

Employee assistance program

Flexible working

Annual leave

Carers leave

Service awards

Work environment

Job summary

Southern Cross Care (WA) is seeking an ICT Support Officer to ensure the ICT function operates across SCCWA sites in Western Australia. The role involves installing, maintaining and repairing ICT equipment and supporting hardware and software in a not-for-profit aged care environment.

Reporting to the ICT Infrastructure and Support Services Manager, you will deliver prompt customer service, manage user tickets and contribute to IT improvements.

Qualifications

• Formal IT qualifications (Degree or equivalent).
• Minimum 3 years technical support experience in Enterprise System applications (1000+ users).
• A full driver’s license is required as the position requires travel to other SCCWA sites.
• Experience with change and release management procedures
• Experience of ITIL practices, progress towards certification or relevant knowledge will be highly regarded.

Responsibilities

• Install, maintain and repair ICT equipment and systems across SCCWA sites.
• Provide operational support for System applications and liaise with Applications vendors.
• Provide out of business hours support to ensure security and continuity of SCC’s infrastructure.
• Support VoIP telephony and monitor network data links.
• Address user tickets regarding hardware, software, and networking.

Skills

Technical support

Enterprise applications

ITIL knowledge

Driver's license

Education

Degree or equivalent

Job description

• Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
• Come join one of WA's largest Aged Care organisations.

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

The ICT Support Officer assists in ensuring the efficient operation of the ICT function across all of Southern Cross Care WA

This role is responsible for effectively performing ICT field technician duties, such as installing, maintaining, and repairing ICT equipment and systems across SCCWA sites in Western Australia. The Support Officer is expected to deliver prompt and accurate customer service, troubleshoot hardware and software issues, document technical procedures, and contribute to the improvement of IT systems and processes.

The ICT Support Officer will report to and work closely with the ICT Infrastructure and Support Services Manager to deliver great outcomes for our organisation.

This position is located at our central office in Rivervale.

We'll Also be asking you to:

Providing operational support for and maintenance of System applications including troubleshooting applications issues, maintaining stakeholder communications and liaise with Applications vendors as required.

Provide ‘out of business hours’ support as a member of the SCC ICT team to ensure security and integrity, continuity and availability of SCC’s infrastructure and systems.

Provide support to SCC’s VoIP telephony including monitoring network data links, taking suitable actions to mediate any loss to voice services.

Support the use and delivery of ICT across SCC through, installing, maintaining in good working order, and performing repairs as required to all ICT equipment, including thin clients, desktops, laptops, scanners, printers, and audio-visual equipment

Address user tickets regarding hardware, software, and networking

To be considered for this role you'll be:

• Formal IT qualifications (Degree or equivalent)
• Minimum 3 years technical support experience in Enterprise System applications (1000+ users)
• A full driver’s license is required as the position requires travel to other SCCWA sites.
• Experience with change and release management procedures
• Experience of ITIL practices, progress towards certification or relevant knowledge will be highly regarded.

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Annual leave starting at 4 weeks
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

ICT Support Officer

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