Junior IT Support Engineer – Enterprise & POS

Vis Global Pty Ltd; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free gym membership

Referral rewards

Modern HQ

Job summary

Lovisa is seeking a hands-on IT Support Engineer to maintain and improve global retail technology. You will provide Level 2/3 support across Microsoft 365, Active Directory, Windows devices, POS systems, and network services.

You will own incidents from investigation to resolution, partner with vendors, and contribute to IT projects across stores, offices and distribution centres worldwide. Strong troubleshooting and proactive mindset essential.

Qualifications

• Over 10+ years of hands-on IT infrastructure and end-user support experience.
• Experience in enterprise IT environments across stores, offices and distribution centres.

Responsibilities

• Provide Level 2/3 IT support across servers, M365, Azure, AWS and networking.
• Own incidents from investigation through to resolution in a global retail context.
• Coordinate with vendors and internal teams for issue resolution.
• Support store openings, relocations and refurbishments.
• Troubleshoot Windows, networking and POS systems; improve IT reliability.

Skills

L2/L3 support

M365

Azure

AWS

Networking

Active Directory

SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MSProject

ServiceNow

Job description

Lovisa is seeking a hands-on IT Support Engineer to maintain and improve global retail technology. You will provide Level 2/3 support across Microsoft 365, Active Directory, Windows devices, POS systems, and network services.

You will own incidents from investigation to resolution, partner with vendors, and contribute to IT projects across stores, offices and distribution centres worldwide. Strong troubleshooting and proactive mindset essential.