Global Retail IT Support Engineer - Level 2

Lovisa

Melbourne

On-site

AUD 70,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Birthday Leave

Discount Lovisa products

Gym membership

Referral Rewards Incentive Program

Modern HQ facilities

Job summary

Lovisa is seeking a hands-on IT Support Engineer in Melbourne to keep our global retail operations running smoothly. You will own incidents end-to-end across Microsoft 365, AD/Entra ID, POS systems and store infrastructure, driving root-cause analysis and lasting solutions in a fast-paced retail environment.

Join a global fashion jewellery brand with a diverse team, opportunities for career development, and a culture that values innovation, collaboration and continuous improvement across stores,

Qualifications

3+ years in IT support, infrastructure or similar roles.
Strong experience with Microsoft 365, Active Directory and Entra ID.
Solid troubleshooting across Windows, networking and endpoints.
Experience with POS systems or retail technology is preferred.
Good networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi.

Responsibilities

Own incidents from investigation through resolution.
Perform structured troubleshooting and root-cause analysis.
Partner with vendors, service providers and technical teams.
Support new store openings, relocations and refurbishments.
Contribute to IT projects and continuous improvement initiatives.
Improve reliability, performance and operational efficiency.

Skills

IT support

Windows

Active Directory

Entra ID

POS systems

Networking basics

Troubleshooting

Job description

Join a global fashion jewellery brand with a diverse team, opportunities for career development, and a culture that values innovation, collaboration and continuous improvement across stores,

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