Global IT Support Engineer - Retail Tech & POS

Lovisa

Victoria

Hybrid

AUD 70,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Discount on Lovisa products

Free gym membership

Birthday leave

Job summary

Lovisa is seeking a hands-on IT Support Engineer to help keep our global retail operations running smoothly. You will own incidents from investigation to resolution and work across Microsoft 365, AD, Entra ID, Windows devices, POS systems, EFTPOS and networking.

You’ll partner with vendors and internal teams to deliver lasting solutions in stores, offices and distribution centres. Ideal candidates have 3+ years in IT support, solid troubleshooting across Windows and networks, and excellent

Qualifications

3+ years' experience in IT Support, Infrastructure Support or similar role.
Strong experience supporting Microsoft 365, Active Directory and Entra ID.
Solid troubleshooting skills across Windows, networking and endpoint technologies.
Experience with POS systems, payment terminals or retail tech.
Strong networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi and internet connectivity.
Excellent problem‑solving skills and proactive mindset.
Ability to explain technical concepts clearly to technical and non-technical stakeholders.

Responsibilities

Own incidents from investigation through to resolution.
Perform structured troubleshooting and root cause analysis.
Partner with vendors, service providers, and technical teams.
Support new store openings, relocations and refurbishments.
Contribute to IT projects and continuous improvement initiatives.
Improve reliability, performance and operational efficiency across our technology environment.