Junior Enterprise Desktop Support Engineer

Vis Global Pty Ltd; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free gym membership

Referral rewards

Modern HQ

Job summary

Lovisa is seeking a hands-on IT Support Engineer to maintain and improve global retail technology. You will provide Level 2/3 support across Microsoft 365, Active Directory, Windows devices, POS systems, and network services.

You will own incidents from investigation to resolution, partner with vendors, and contribute to IT projects across stores, offices and distribution centres worldwide. Strong troubleshooting and proactive mindset essential.

Qualifications

• Over 10+ years of hands-on IT infrastructure and end-user support experience.
• Experience in enterprise IT environments across stores, offices and distribution centres.

Responsibilities

• Provide Level 2/3 IT support across servers, M365, Azure, AWS and networking.
• Own incidents from investigation through to resolution in a global retail context.
• Coordinate with vendors and internal teams for issue resolution.
• Support store openings, relocations and refurbishments.
• Troubleshoot Windows, networking and POS systems; improve IT reliability.

Skills

L2/L3 support

M365

Azure

AWS

Networking

Active Directory

SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MSProject

ServiceNow

Job description

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Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Supporting complex real-time monitoring environments.

Part of end-to-end IT support team which also managed projects

Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

Nice to Have Skills:

Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

Loading/Reloading of PCs with Customer standard image for deployment.

operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed Job Description

IT professional with over 10+ years of hands‑on expertise in infrastructure, end‑user support, and across enterprise environments with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.

Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement

Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers

Loading/Reloading of PCs with Customer standard image for deployment.

End‑to‑end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution

Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes

operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Are you the type of IT professional who refuses to settle for a quick fix and wants to understand the why behind every issue?

At Lovisa, we’re looking for a hands‑on IT Support Engineer to help keep our global retail operations running smoothly. This role goes beyond ticket management. You’ll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience across our stores, offices and distribution centres worldwide.

If you enjoy solving problems, working across a broad technology landscape and making a visible impact in a fast‑paced retail environment, we’d love to hear from you.

About the role:

As a key member of our IT team, you’ll provide Level 2 support across our global business and work with a wide range of technologies including:

Microsoft 365, Active Directory and Entra ID

Windows devices and endpoint management

Retail Point‑of‑Sale (POS) systems and peripherals

EFTPOS and payment terminal connectivity

LAN, WAN, Wi‑Fi and ISP services

Mobile devices and MDM solutions

Store technology, networking and infrastructure

You’ll also:

Own incidents from investigation through to resolution

Perform structured troubleshooting and root cause analysis

Partner with vendors, service providers and technical teams

Support new store openings, relocations and refurbishments

Contribute to IT projects and continuous improvement initiatives

Help improve reliability, performance and operational efficiency across our technology environment

About you:

3+ years’ experience in IT Support, Infrastructure Support, Systems Support or a similar role

Strong experience supporting Microsoft 365, Active Directory and Entra ID

Solid troubleshooting skills across Windows, networking and endpoint technologies

Experience working with POS systems, payment terminals or retail technology

Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi and internet connectivity

Excellent problem‑solving skills and a proactive mindset

The ability to communicate technical concepts clearly to both technical and non‑technical stakeholders

Bonus points for experience with:

Microsoft Intune and Mobile Device Management

Cisco or Meraki networking technologies

Warehouse or distribution centre technology

ITIL practices and certifications

You are:

Naturally curious and love solving complex problems

Comfortable taking ownership and seeing issues through to completion

Hands‑on, practical and solutions‑focused

Passionate about technology and eager to keep learning

Able to manage competing priorities in a fast‑paced environment

Someone who challenges the status quo and looks for ways to improve processes

Join a global business offering endless career opportunities.

Supportive, diverse and inclusive team environment.

Strong culture – we truly harness our 10+1 Culture Commitments.

Free gym membership.

Attractive Referral Rewards Incentive Program.

Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.

Personal Development & Succession Plans.

Your Lovisa Opportunity:

Al…