Junior IT Account Manager – Build Tech Relationships

All IT Solutions; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Central Canberra location

Job summary

All IT Solutions in Canberra is seeking a motivated Junior Account Manager to support the Relationship Manager and deliver an exceptional client experience. You will engage with clients, assist with quotations and orders, and help manage software licensing and account records.

This development role focuses on building client relationships, learning the managed services business, and progressing into more senior account management and business development opportunities within the Canberra team.

Qualifications

• Experience in customer service or administration is valued.
• Strong communication and written skills.
• Willingness to learn and develop professionally.
• No MSP experience required.

Responsibilities

• Build and maintain positive relationships with clients.
• Coordinate client requests and follow up outstanding actions.
• Schedule meetings and assist with account reviews.
• Assist with quotations, orders and supplier coordination.
• Maintain accurate client records and account information.
• Support software licensing and subscription administration.
• Assist with reporting, renewals and account planning activities.
• Work closely with technical and service desk teams to ensure client needs are met.
• Identify issues, risks or opportunities and escalate to senior staff where required.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Client relationship management

Proactive attitude

Written communication

Tools

Microsoft 365

Job description

All IT Solutions in Canberra is seeking a motivated Junior Account Manager to support the Relationship Manager and deliver an exceptional client experience. You will engage with clients, assist with quotations and orders, and help manage software licensing and account records.

This development role focuses on building client relationships, learning the managed services business, and progressing into more senior account management and business development opportunities within the Canberra team.