Junior Account Manager (IT)

All IT Solutions; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Central Canberra location

Job summary

All IT Solutions in Canberra is seeking a motivated Junior Account Manager to support the Relationship Manager and deliver an exceptional client experience. You will engage with clients, assist with quotations and orders, and help manage software licensing and account records.

This development role focuses on building client relationships, learning the managed services business, and progressing into more senior account management and business development opportunities within the Canberra team.

Qualifications

• Experience in customer service or administration is valued.
• Strong communication and written skills.
• Willingness to learn and develop professionally.
• No MSP experience required.

Responsibilities

• Build and maintain positive relationships with clients.
• Coordinate client requests and follow up outstanding actions.
• Schedule meetings and assist with account reviews.
• Assist with quotations, orders and supplier coordination.
• Maintain accurate client records and account information.
• Support software licensing and subscription administration.
• Assist with reporting, renewals and account planning activities.
• Work closely with technical and service desk teams to ensure client needs are met.
• Identify issues, risks or opportunities and escalate to senior staff where required.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Client relationship management

Proactive attitude

Written communication

Tools

Microsoft 365

Job description

Ready to start your career in technology and client relationships?

Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and help businesses get the most from their technology while building strong, lasting client relationships.

All IT Solutions helps Canberra businesses improve productivity, security and business outcomes through managed IT services, cybersecurity, cloud solutions and emerging technologies. We're a growing local business that values initiative, learning and long-term client relationships.

About the role

We're looking for a Junior Account Manager to join our Canberra team and work alongside our Relationship Manager in delivering an exceptional experience for our clients.

This is an ideal role for someone early in their career who enjoys working with people, is highly organised, and has an interest in technology and business. You'll gain exposure to account management, client engagement, software licensing, business operations and the managed services industry.

No previous MSP experience is required. We're looking for attitude, curiosity, communication skills and a willingness to learn.

This role is designed as a development position, providing a pathway into Client Relationship Management, Account Management, Business Development and other client-facing opportunities within the business.

What you'll do

• Build and maintain positive relationships with clients
• Coordinate client requests and follow up outstanding actions
• Schedule meetings and assist with account reviews
• Assist with quotations, orders and supplier coordination
• Maintain accurate client records, documentation and account information
• Support software licensing and subscription administration
• Assist with reporting, renewals and account planning activities
• Work closely with technical and service desk teams to ensure client needs are met
• Identify issues, risks or opportunities and escalates to senior staff where required

What we're looking for

• Excellent communication and interpersonal skills
• Strong organisation and attention to detail
• Confidence speaking with clients and business owners
• A proactive, ownership-driven attitude
• Strong written communication skills
• Curiosity about technology and business
• Ability to manage multiple tasks and priorities
• A willingness to learn and develop professionally

Experience in customer service, administration, hospitality, retail, recruitment, account coordination or sales support would be highly regarded.

Bonus points

• Experience working in a professional services, technology or business environment
• Exposure to Microsoft 365 or other business software platforms
• Demonstrated examples of initiative, side projects, volunteer work or personal development
• An interest in technology, cybersecurity or business operations

Why join us

• Collaborative team environment with direct mentorship and support
• Exposure to a wide range of businesses, industries and technologies
• Structured professional development and career progression
• Opportunity to develop account management and client relationship skillsCompetitive salary package with regular performance and remuneration reviews
• Central Canberra location

See a little more about what we do