Senior Technical Account Manager — SIAM & ITIL Leader

NEC Australia; Canberra; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Generous leave options

CSR volunteering opportunities

Rewards gateway discounts

Job summary

NEC Australia is seeking an experienced Technical Account Manager to join our Delivery team in Canberra as a trusted technical advisor for a key Federal client. You will be the primary interface between the Department, our delivery teams, project teams and service providers to ensure alignment of objectives and outcomes, driving continuous improvement across the Department's ICT environment.

In this role you will lead technology plan implementations, provide guidance on ITSM trends, define

Qualifications

• Extensive experience in ITIL/SIAM governed environments.
• 5+ years managing technical delivery across suppliers.
• Understanding of enterprise architecture, cloud operating models, resilience and service observability.
• Experience with Service Management tooling (ServiceNow preferred; others acceptable).
• Strong capability in service reporting, trend analysis and risk-based decision making.

Responsibilities

• Lead implementation of technology plans with Enterprise Architecture SMEs and service providers.
• Provide technical guidance on ITSM trends and influence technology roadmaps.
• Define technical standards across domains like monitoring, alerting, and patching.
• Identify opportunities to improve capability, service quality, efficiency and outcomes.
• Act as the primary technical contact for ITSM and SIAM matters; engage with internal and external service providers.
• Review high-risk change documentation before approval.
• Lead Major Incident and Problem management activities and provide technical input.
• Offer guidance on event monitoring and integration with ITSM tooling.

Skills

Technical leadership

Vendor management

ITIL governance

SIAM governance

Stakeholder engagement

Service reporting

Executive reporting

Multi-vendor delivery

Tools

ServiceNow

BMC Helix

JIRA

HP Service Manager

Job description

NEC Australia is seeking an experienced Technical Account Manager to join our Delivery team in Canberra as a trusted technical advisor for a key Federal client. You will be the primary interface between the Department, our delivery teams, project teams and service providers to ensure alignment of objectives and outcomes, driving continuous improvement across the Department's ICT environment.

In this role you will lead technology plan implementations, provide guidance on ITSM trends, define