Tech Bar Support

MedHealth; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Join a purpose-driven organization as a Tech Bar Support specialist, where you'll be the first point of contact for all IT-related queries. This role is vital in ensuring smooth technology operations, from assisting with in-person support to managing user accounts and hardware. You'll work closely with a fantastic team, providing essential support for meetings and events while contributing to a community-focused mission. If you're passionate about technology and customer service, this is an exciting opportunity to grow your skills in a supportive environment.

Qualifications

• 2+ years of experience in IT support, focusing on user onboarding and hardware deployment.
• Strong troubleshooting skills for resolving hardware issues effectively.

Responsibilities

• Provide in-person technology assistance and support for all IT queries.
• Manage hardware delivery and ensure functionality of meeting room technology.

Skills

Customer Service

Troubleshooting

Interpersonal Skills

Onboarding

Technical Assistance

Education

2 years on Service Desk or equivalent

1+ years providing new user support

Tools

Office 365

Windows

Active Directory

Azure Active Directory

Fresh Service

Job description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities come together to achieve the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

The role of Tech Bar Support is to provide excellent in-person support for all IT queries. They will be the first point of contact for all office technology ranging from TVs, meeting and consultant rooms, to personal devices such as laptops and mobile phones. This role is also integral in the onboarding experience, ensuring everything is ready to go for new starters on Day One.

Key Duties

• Assist with all in-person technology assistance
• Complete New User account creation and deletion
• Manage the delivery and return of hardware, including troubleshooting
• Ensure all meeting rooms and office technology are functional
• Provide training to end users as required by the business
• Support all key events and functions requiring technology
• Assist in investigating, analyzing, and resolving hardware problems including hardware repairs, maintenance, technical assistance, and support

Qualifications

Experience and Qualifications

• 2 years on Service Desk or equivalent
• 1+ years providing new user support, including creating accounts, onboarding, hardware, and software deployment
• In-person support for Teams meeting rooms and related equipment
• Experience troubleshooting and resolving hardware issues
• Experience with Office 365 and Windows
• Knowledge and experience with ITIL
• Exposure to Fresh Service or similar ticketing system
• Knowledge and working experience with Active Directory, Azure Active Directory, and Print Servers
• Proven experience supporting printers, both in person and remotely
• Excellent customer service and interpersonal skills

Additional Information

This role will be based in our Melbourne office 5 days a week.

Opportunity to step up and gain valuable experience working with a fantastic team.

Work for an organization with purpose, committed to serving the community.

We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care