Junior Desktop Engineer – Techbar Support

Paxus Australia Pty Ltd.; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Paxus Australia Pty Ltd. in Melbourne seeks a Junior Desktop Engineer to deliver in-person TechBar support and assist end users with device and app issues.

You will troubleshoot hardware and software, respond to day-to-day technical queries, and help maintain a smooth workplace technology experience. This is an onsite, five-days-per-week role with a contract through January 2030.

Qualifications

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Skills

Desktop support

Troubleshooting

Windows apps

Customer service

Communication

Multi-tasking

Learning mindset

Tools

Intune

JAMF

SCCM

Job description

Junior Desktop Engineer – TechBar Support

Location: Melbourne, VIC – Fully onsite, 5 days per week

Contract role until January 2030

Role Overview

We are seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Melbourne. You will troubleshoot device and application issues, assist with day-to-day technical queries, and help ensure a smooth workplace technology experience.

This is a fully onsite role requiring attendance at the central office five days per week.

Key Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Required Skills and Experience

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Desirable Experience

• Exposure to endpoint management tools such as Microsoft Intune, JAMF or SCCM.
• Awareness of endpoint security tools and practices.
• Previous experience in TechBar, walk-up or service desk support.

Soft Skills

• Customer-focused approach with strong interpersonal skills.
• Clear communication and problem-solving abilities.
• Adaptability and willingness to learn.
• Ability to work collaboratively in a fast-paced environment.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.