Desktop Support Technician

Methodist Medical Group; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Health discounts

Novated leasing

Paid parental leave

Purchased leave

Employee assistance

Job summary

MedHealth Group is seeking a Desktop Support Technician to manage end-user computing devices from setup to disposal, collaborating with TechBar and Service Desk to ensure seamless support across the organisation.

You will deploy laptops, assist induction, maintain asset records, manage build room and lifecycle, and coordinate deployments, with a hybrid working arrangement and a strong emphasis on security and customer service.

Qualifications

• Basic understanding of Windows and Microsoft 365 environments.
• Familiarity with laptop imaging and deployment processes.
• Knowledge and experience in laptop physical maintenance and upgrades.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and meet deadlines.
• Good customer service and communication skills.
• Experience with Microsoft Intune, Autopilot, or similar endpoint management tools.
• Knowledge of IT asset management practices.
• Understanding of secure data destruction standards.
• Experience supporting hardware lifecycle management.

Responsibilities

• Prepare and deploy laptops with precision, imaging and configuring them to the required specifications.
• Welcome new team members by setting up their devices during induction, and assist departing colleagues by securely wiping their equipment.
• Maintain meticulous records of all hardware assets, ensuring complete visibility of inventory.
• Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action.
• Extend device lifecycles through repairs, warranty claims and lifecycle management.
• Ensure hardware is ready for redeployment to new users or responsible disposal in line with company policies.
• Collaborate with TechBar and Service Desk staff to prioritise hardware requests and coordinate device deployments that keep our teams running smoothly.

Skills

Windows & Microsoft 365

Laptop imaging & deployment

Intune & Autopilot

IT asset management

Data destruction standards

Customer service

Time management

Hardware lifecycle management

Tools

Microsoft Intune

Autopilot

Endpoint management

Job description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

Ready to be the technology professional behind every employee's screen? As a Desktop Support Technician, you will manage the complete lifecycle of end user computing devices from initial setup through to final disposal. You will also be a key collaborator with our TechBar and Service Desk teams, ensuring seamless support across the organisation. Here's what you'll be doing:

• Prepare and deploy laptops with precision, imaging and configuring them to the required specifications
• Welcome new team members by setting up their devices during induction, and assist departing colleagues by securely wiping their equipment
• Maintain meticulous records of all hardware assets, ensuring complete visibility of inventory
• Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action
• Extend device lifecycles through repairs, warranty claims and lifecycle management
• Ensure hardware is ready for redeployment to new users or responsible disposal in line with company policies
• Collaborate with TechBar and Service Desk staff to prioritise hardware requests and coordinate device deployments that keep our teams running smoothly

Qualifications

Required:

• Basic understanding of Windows and Microsoft 365 environments.
• Familiarity with laptop imaging and deployment processes.
• Knowledge and experience in laptop physical maintenance and upgrades
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and meet deadlines.
• Good customer service and communication skills.
• Experience with Microsoft Intune, Autopilot, or similar endpoint management tools.
• Knowledge of IT asset management practices.
• Understanding of secure data destruction standards.
• Experience supporting hardware lifecycle management.

Additional Information

So why be part of the MedHealth Group?

• We offer hybrid working arrangements
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

We will not be able to support international applicants for this role.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.