Junior Account Manager / Roster Coordinator

Action Workforce; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program

Career progression

Job summary

Action Workforce is seeking a motivated Junior Account Manager / Roster Coordinator for our Laverton North operation. This full-time, permanent role supports on-site partnerships with top transport and logistics clients and involves roster creation, client liaison, and end-to-end employee lifecycle tasks.

You will thrive in a fast-paced, collaborative team and contribute to exceptional service delivery and workforce efficiency. Weekly pay and career progression opportunities are highlights.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and effective time management.
• Confident and friendly phone manner.
• Proactive approach to problem-solving and willing to take initiative.
• Competent with computers and technology.
• Thrives in a small, efficient team.

Responsibilities

• Maintain a consistent presence on site with a key partner.
• Assist to fill high-volume client job orders.
• Create and manage employee rosters based on client requirements.
• Perform administrative tasks to support operational efficiency.
• Provide high-quality customer service through proactive client liaison and account management.
• Handle end-to-end employee lifecycle activities including onboarding, performance management, and terminations.
• Address payroll and WHS-related employee issues with professionalism.
• Develop and maintain relationships with clients and casual employees.
• Foster a positive rapport and collaborative work environment.

Skills

Verbal and written communication

Attention to detail

Time management

Phone manner

Proactive problem-solving

Tech-savvy

Team environment

Valid driver’s license

Job description

Junior Account Manager / Roster Coordinator

Location: Laverton North, VIC
Job type: Permanent, Full-Time
Hours: Monday to Friday 9am -5pm
About Us
Founded in 1968, Ashley Services Group Limited (ASG) is a leading Labour Hire, Technical Services, and Training organisation with over 50 years of expertise in workforce management. With a national presence in Australia and a team of over 300 staff and 7,000+ associates, we are dedicated to delivering exceptional business improvement programs.

Our signature business, Action Workforce, specialises in providing staff for sectors such as transport and logistics, manufacturing, and horticulture. Its the perfect environment to develop and hone skills that will advance your career.

The Opportunity

We’re on the lookout for a driven Junior Account Manager to join our fast-paced blue-collar recruitment team! Based in Laverton North, this full-time, permanent role offers strong career growth and personal development — where you’ll deliver top-tier service and make a real impact every day.

Key Responsibilities

• - Maintain a consistent presence on site with one of our key partners.
• - Efficiently assist to fill high volume client job orders.
• - Create and manage employee rosters based on client requirements.
• - Perform administrative tasks to support operational efficiency.
• - Ensure high-quality customer service through proactive client liaison and account management.
• - Handle end-to-end employee lifecycle activities, including on-boarding, performance management, and terminations.
• - Address employee issues related to payroll and workplace health & safety (WHS) with professionalism and efficiency.
• - Develop and maintain strong professional relationships with clients and casual employees.
• - Foster a positive rapport and collaborative work environment.

Requirements

• - Excellent verbal and written communication skills
• - Strong attention to detail and effective time management abilities
• - Confident and friendly phone manner
• - Positive attitude with a proactive approach to problem-solving
• - Confident using computers and technology.
• - Ability to thrive in a small, highly efficient team environment
• - Valid drivers licence and reliable transport

Benefits

• - Access to a top-tier Employee Assistance Program – because your wellbeing matters
• - Weekly pay – reliable income, right on time, every time
• - Real career progression – grow and advance with a thriving business
• - Work alongside Australia’s largest transport and logistics providers