Account Manager

Ashley Services Group; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program

Real career progression

Work with Australia’s largest travel?…

End-of-year events

Job summary

Ashley Services Group seeks an Account Manager to join our blue-collar recruitment team in Laverton North, VIC. This full-time, permanent role blends office and on-site work as you deliver top-tier service to our clients and associates.

You will visit client sites regularly, manage end-to-end employee lifecycle, coordinate rosters, and maintain strong relationships with employers and workers. Previous sales or CRM experience is preferred, with strong communication and organisation skills.

Qualifications

• Experience in sales or CRM roles.
• Excellent verbal and written communication skills.
• Strong attention to detail and time management.
• Confident and friendly phone manner.
• Positive attitude with proactive problem solving.
• Computer literate with relevant systems.
• Ability to thrive in a small, efficient team.
• Valid driver's licence and reliable transport.

Responsibilities

• Maintain client site presence through regular visits.
• Fill high-volume client job orders.
• Create and manage staff rosters per client needs.
• Conduct regular client site visits.
• Ensure high-quality service via proactive liaison and account management.
• Oversee end-to-end employee lifecycle, including onboarding and performance management.
• Address payroll and WHS-related issues professionally.
• Develop strong relationships with clients and casual employees.
• Foster a positive, collaborative work environment.
• Perform administrative tasks to support operations.

Skills

Sales experience

Customer relationships

Communication skills

CRM software

Tools

CRM software

Job description

Location: Laverton North, VIC

Job type: Permanent, Full-Time

Hours: Monday to Friday 9am -5pm

About Us

Founded in 1968,Ashley Services Group Limited (ASG)is a leading Labour Hire, Technical Services, and Training organisation with over 50 years of expertise in workforce management. With a national presence in Australia and a team of over 300 staff and 7,000+ associates, we are dedicated to delivering exceptional business improvement programs.

Our signature business,Action Workforce,specialises in providing staff for sectors such as transport and logistics, manufacturing, and horticulture. It's the perfect environment to develop and hone skills that will advance your career.

The Opportunity

We’re on the lookout for a driven Account Manager to join our fast-paced blue-collar recruitment team! Based in Laverton North, this full-time, permanent role offers strong career growth and the perfect mix of office and on-site work — where you’ll deliver top-tier service and make a real impact every day.

Key Responsibilities

• Maintaining a consistent presence through regular client site visits
• Efficiently fill high volume client job orders.
• Create and manage employee rosters based on client requirements.
• Conduct client site visits on a regular basis.
• Ensure high-quality customer service through proactive client liaison and account management.
• Handle end-to-end employee lifecycle activities, including on-boarding, performance management, and terminations.
• Address employee issues related to payroll and workplace health & safety (WHS) with professionalism and efficiency.
• Develop and maintain strong professional relationships with clients and casual employees.
• Foster a positive rapport and collaborative work environment
• Perform necessary administrative tasks to support operational efficiency.

Requirements

• Experience in sales or customer relationship management roles is highly desirable
• Excellent verbal and written communication skills
• Strong attention to detail and effective time management abilities
• Confident and friendly phone manner
• Positive attitude with a proactive approach to problem-solving
• Computer literate with proficiency in relevant systems
• Ability to thrive in a small, highly efficient team environment
• Valid driver's licence and reliable transport

Benefits

• Access to a top-tier Employee Assistance Program – because your wellbeing matters
• Weekly pay – reliable income, right on time, every time
• Real career progression – grow and advance with a thriving business
• Work alongside Australia’s largest transport and logistics providers
• celebrate success with legendary end-of-year events you won’t forget!

Open to all qualified applicants, including those requiring visa sponsorship.

Only shortlisted applicants will be contacted.