Join Uber Eats as a Partner Communications Coordinator – Restaurant Experience

Sidekicker; Sydney; Hybrid; AUD 54,000 - 77,000; Full time

Job summary

Uber Eats is seeking a Partner Communications Coordinator for the Sydney-based Restaurant Experience team. The role is hybrid (3 days in office) with a 12-month duration and standard 9am-5pm hours.

You will develop cohesive written materials for restaurants, manage briefs and calendars, and collaborate with sales to resolve restaurant challenges using data-driven insights. Ideal candidates have 2+ years in customer communications or related fields, strong written communication, attention to

Qualifications

• 2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights.
• Exceptional written communication skills.
• Strong organizational and time management abilities.
• Ability to work autonomously and adapt to tools/processes.
• Experience collaborating with internal and external stakeholders.

Responsibilities

• Develop impactful communications for Restaurants.
• Manage briefs, approvals, assets, and the communications calendar.
• Audit existing communications (digital, SMS, in-tool) for clarity, tone, and brand alignment, implementing improvements to boost engagement.
• Coordinate logistics for Restaurant Advisory Forums and other sessions.
• Partner with sales to troubleshoot day-to-day restaurant problems using data insights.

Skills

Written communication

Stakeholder management

Attention to detail

Adaptability

Problem solving

Job description

Join Uber Eats as a Partner Communications Coordinator - Restaurant Experience

We are looking for an Partner Communications Coordinator who has a #GoGetIt attitude, enjoys having impact, executes reliably, enjoys working autonomously/problem-solving and wants to join a great team and organisation, working on some of the business's most important priorities.

Start Date: ASAP

Location: Sydney - hybrid (3 days in office)

Duration: 12 Months

Hours: Mon-Fri; 9am-5pm

Pay rate: $47.76hr + super

What you'll do:

Develop impactful communications: Create, review, and deliver cohesive written materials for Restaurants. Manage briefs, approvals, assets, and the communications calendar.

Evaluate and improve content: Audit existing communications (digital, SMS, in-tool) for clarity, tone, and brand alignment, implementing improvements to boost engagement.

Organise engagement events: Coordinate logistics and ensure the smooth execution of Restaurant Advisory Forums and other sessions.

Support projects: Assist with end-to-end project delivery to drive meaningful outcomes across the Restaurant Comms and Restaurant Experience workstreams.

Act as a subject matter expert & problem solver: Partner closely with sales representatives to troubleshoot day-to-day restaurant problems, reviewing data and insights to recommend effective solutions for key business challenges.

Leverage AI: Use AI tools to improve the efficiency and accuracy of operational processes.

Skills Required:

2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights .

Exceptional written communication skills: Ability to craft and evaluate content that is clear, concise, and aligned with the needs of diverse audiences.

Critical thinking: The ability to assess written work for consistency, tone, and overall impact, ensuring the message is cohesive and informative.

Strong attention to detail: A meticulous approach to proofreading, editing, and project coordination.

Organisational skills: Excellent prioritisation and time management in a fast-paced, dynamic environment.

Stakeholder management: Ability to engage effectively with internal and external stakeholders to achieve shared goals.

Adaptability: Quick learner of new tools and processes, with the ability to work autonomously.

Problem-solving & data acumen: The ability to review data and insights, draw conclusions, and recommend solutions to key business problems.