Impactful Operations Associate – Sydney (Hybrid)

Sidekicker; Sydney; Hybrid; AUD 62,000 - 69,000; Full time

Job summary

Uber Eats in Sydney is seeking an Operations Associate for Restaurants. The role is a 12-month contract with a hybrid setup (3 days in the office), starting ASAP, and hours Monday to Friday, 9am–5pm. The pay rate is $47.76/hr + super.

You will develop and deliver cohesive written materials for Restaurants, manage briefs and assets, and coordinate Restaurant Advisory Forums while collaborating with sales to solve day-to-day restaurant challenges using data and AI tools.

Qualifications

• 2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights.
• Exceptional written communication skills: ability to craft and evaluate content that is clear, concise, and aligned with diverse audiences.
• Critical thinking: assess written work for consistency, tone, and impact.
• Strong attention to detail: proofreading, editing, and coordination.
• Organisational skills: prioritisation and time management in fast-paced environment.
• Stakeholder management: engaging with internal/external stakeholders.
• Adaptability: quick learner of new tools and processes, autonomous work.
• Problem-solving & data acumen: review data, insights, and recommend solutions.

Responsibilities

• Develop impactful communications: create, review, and deliver cohesive written materials for Restaurants, manage briefs, approvals, assets, and the communications calendar.
• Evaluate and improve content: audit digital, SMS, in-tool communications for clarity and brand alignment; implement engagement improvements.
• Organise engagement events: coordinate logistics for Restaurant Advisory Forums and other sessions.
• Support projects: assist end-to-end delivery to drive outcomes across Restaurant Comms and Restaurant Experience workstreams.
• Act as a subject matter expert & problem solver: partner with sales to troubleshoot day-to-day restaurant issues, review data and insights to recommend solutions.
• Leverage AI: use AI tools to improve operational processes.

Skills

Customer communication

Engagement

Experience

Strategy

Operations

Insights

Written communication

Critical thinking

Attention to detail

Organisational skills

Stakeholder management

Adaptability

Problem-solving

Data acumen

Job description

Uber Eats in Sydney is seeking an Operations Associate for Restaurants. The role is a 12-month contract with a hybrid setup (3 days in the office), starting ASAP, and hours Monday to Friday, 9am–5pm. The pay rate is $47.76/hr + super.

You will develop and deliver cohesive written materials for Restaurants, manage briefs and assets, and coordinate Restaurant Advisory Forums while collaborating with sales to solve day-to-day restaurant challenges using data and AI tools.